What are the responsibilities and job description for the Mortgage Servicing Clerk position at TENNESSEE VALLEY FEDERAL CREDIT UNION?
JOB SUMMARY : The Post-Closing / Servicing Specialist is responsible for coordinating and performing all aspects of loan reconciliation and servicing for 1-4 family residential real estate loans. These duties include but are not limited to addressing member and employee inquiries; onboarding and auditing closed loans for completeness; reviewing internal and investor reporting; and works with vendors to resolve issues. ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Respond to member and employee inquiries via email and phone.
- Manage and process receivables from members and investors.
- Reconcile and onboard 1-4 unit residential mortgage and Home Equity Line of Credit loans.
- Assist with post-closing quality control and audits through document review and correcting deficiencies.
- Assist with investor loan delivery and fee reconcilement.
- Responsible for ensuring receipt of executed loan documents, file imaging, recorded mortgages and final title policies.
- Responsible for opening, distributing and processing mail received in the department.
- Provides and processes loan payoffs.
- Liaisons with mortgage sub servicer for the transfer of servicing, reporting and general servicing of residential real estate loans.
- Handle the intake and processing for subordinations and lien releases.
- Maintains and updates internal role procedures.
- Comply with credit union policies and federal, state and other governmental rules and regulations for mortgage lending and servicing.
- Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
- Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
- Perform other duties as assigned.
