What are the responsibilities and job description for the Customer Success Manager position at Tenovi?
Company Overview:
Tenovi is an innovative leader in the healthcare technology sector, revolutionizing patient care through cutting-edge remote patient monitoring (RPM) solutions. Our proprietary platform empowers healthcare providers to deliver timely and personalized care, addressing the chronic disease epidemic and transforming healthcare outcomes.
Position Overview:
We are seeking a Customer Success Manager to lead our customer success initiatives and ensure that our clients achieve maximum value from our solutions. This role is pivotal in driving product adoption, ensuring customer satisfaction, and fostering longterm partnerships across Tenovi’s growing client base.
Key Responsibilities
- Manage Customer Lifecycle for book of business: Oversee all aspects of the customer journey, from onboarding to renewal and expansion for a portfolio of enterprise accounts.
- Drive Product Adoption: Work with Sales, Technical Training, and Integration teams to ensure customers realize ROI through improved clinical outcomes.
- Create Value Propositions: Deliver business and program reviews that demonstrate Tenovi’s impact on population health and cost savings.
- Monitor and Improve Outcomes: Regularly engage with clients to assess satisfaction, gather feedback for product and services enhancement, and identify upselling opportunities.
- Collaborate Across Teams: Partner with Marketing, Sales, and Product development teams to align strategies and enhance customer value.
- Ensure Compliance and Success Metrics: Monitor health metrics and adherence to regulations like HIPAA, ensuring all client activities are compliant.
Required Qualifications:
- Minimum of 2 years in customer success management, preferably within healthcare technology.
- Proven track record in driving gross and net revenue retention.
- Strong communication and analytical skills with a focus on problem-solving.
- Knowledgeable in healthcare standards such as HIPAA and relevant regulatory environments.
Preferred Qualifications:
- Experience in RPM or digital health solutions.
- Understanding of value-based care models and healthcare accounts.
- Proficiency in CRM tools like Hubspot.
Travel Requirements:
- 10-20% travel expected, including client visits and industry events.
What We Offer:
- Competitive base salary with capped commission structure.
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401(k) plan with company match.
- Professional development opportunities in a dynamic environment.
