What are the responsibilities and job description for the Information Technology Help Desk position at Tenth Revolution Group?
🚨 IT Helpdesk Specialist – Onsite Role 🚨
A key client of ours, a leading enterprise in the manufacturing sector, is seeking an IT Helpdesk Specialist to join their growing team. This organization has won multiple industry awards, is currently experiencing hyper-growth, and has been consistently rated as one of the best places to work. With a global presence and a reputation for innovation, they offer an exciting opportunity for IT professionals to contribute to cutting-edge operations in a dynamic environment.
🖥️ Key Responsibilities:
- Serve as a Tier 1 and Tier 2 support agent, delivering first-level support for Microsoft-based products, including Windows OS and Office 365.
- Diagnose and resolve hardware and software issues, ensuring minimal disruption to operations.
- Conduct training sessions and create user-friendly documentation to enhance the effective use of Microsoft applications..
- Perform system monitoring to maintain optimal performance and security.
- Manage and track support tickets in the Help Desk system, ensuring timely communication and resolution.
- Collaborate with IT team members to resolve escalated issues efficiently.
- Identify and implement improvements for Help Desk operations to support all tenants and team members.
- Deliver exceptional customer service, ensuring high levels of satisfaction.
🛠️ Required Skills:
- Strong knowledge of Active Directory, Office365, Windows Servers/Operating Systems, and hardware support.
- Expertise in networking fundamentals such as TCP/IP, DNS, and DHCP.
- Proven experience in IT Help Desk or a similar role.
- Excellent problem-solving and communication skills.
- Ability to work onsite and support a global enterprise environment.
🌟 Why Join?
- Be part of a globally recognized, award-winning enterprise.
- Join a company experiencing hyper-growth and innovation.
- Work in a fast-paced, collaborative environment with opportunities to grow your IT skills.
- Contribute to an organization consistently rated as one of the best places to work.
📩 Ready to Apply?
If you’re passionate about IT support and want to work in a global enterprise manufacturing environment, we’d love to hear from you!
Salary : $60,000 - $80,000
