What are the responsibilities and job description for the Customer Service Representative position at Tential Solutions?
Customer Service Representative Requirements
Responsibilities
Our client is seeking individuals to join their team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer service and support calls as well as data entry. Daily, this role will require you to:
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- Minimum of 1 year of experience in customer service in a high volume, fast-paced environment (preferred)
- You crave transactional based work where you can check “to-dos” off your checklist
- You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email
- You can work in a fast-paced environment where multitasking and organization skills are required
- You pay attention to detail and have strong problem solving and decision-making skills
- You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement
- You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
- You have strong interpersonal, and communication skills
- You have an interest in working with a hybrid model both on site and remote.
- Long-term opportunity with a great chance of being hired permanently
- Incredible company culture with great growth opportunities
- Non-sales
Responsibilities
Our client is seeking individuals to join their team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer service and support calls as well as data entry. Daily, this role will require you to:
- Answer customer service phone calls and emails, and either resolve the issue or escalate the call to the next level.
- Document records of customer interactions, transactions, and inquiries.
- Provide resolution to any complaints and escalate, as necessary.
- Refer unresolved customer issues to designated departments for further investigation.
- Enter new customers in multiple software systems using submitted account paperwork.
- Enter consumer refunds in a timely and accurate fashion.
- Enter and track customer hardware service requests (RMA’s).
- 3 days in the office
- Monday & Friday from home
- Tuesday-Thursday onsite in Malvern, PA
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