Recruiter – Customer Experience (CX) Class-Based Hiring

Location: On-site in Tampa, FL

Who We Are:

Tential is a solutions provider specializing in recruiting IT and customer experience skill sets. Our two primary offerings are IT Professional Services and Class-Based Hiring Solutions. We determine our client’s team needs and build customized, purpose-built solutions to take on emerging opportunities and everyday challenges. Tential comes through when it counts—guiding resource strategies from discovery to delivery with speed and confidence. Stronger teams mean better outcomes, and our professional network is the heart and soul of our business.

About the Role:

We are currently seeking an energetic and motivated Recruiter to join our growing team in Tampa, FL. This is an entry-level, on-site role supporting our Customer Experience division. The recruiter will focus on high-volume, class-based recruiting for contact center and customer service roles. You will play a vital role in identifying and engaging candidates to support our national client base and help drive successful hiring outcomes.

What You’ll Be Doing:

• Conduct high-volume sourcing for customer experience roles using job boards, social media, and other recruiting tools
• Screen and interview candidates to assess experience, skills, and culture fit
• Build and maintain talent pipelines for upcoming class-based hiring initiatives
• Coordinate with Delivery Managers and Account Managers to understand hiring needs and timelines
• Manage candidate records within the Applicant Tracking System (ATS) and ensure accurate documentation
• Communicate effectively with candidates throughout the hiring process, providing timely updates and feedback
• Partner with the onboarding team to ensure a smooth transition from candidate selection to hire
• Attend team huddles and recruiting syncs to stay aligned on hiring priorities and metrics
• Meet or exceed performance goals related to candidate outreach, submittals, and placements

What You Need to Be Successful:

• Bachelor’s degree or equivalent experience preferred
• 1 year of customer-facing or administrative experience (customer service, retail, HR, or similar roles)
• Strong interpersonal and communication skills—verbal and written
• Ability to thrive in a fast-paced, high-volume environment
• Exceptional organizational skills with attention to detail
• Positive attitude, coachability, and willingness to learn recruiting best practices
• Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort working in digital systems

Why Work at Tential?

• We foster a team-first, collaborative environment driven by energy, creativity, and results
• You’ll gain hands-on recruiting experience and have the opportunity to grow your career
• We’re a rapidly growing, privately held company committed to innovation and client success
• If you’re excited by the idea of building strong teams and exceeding expectations, Tential is the place for you

Equal Opportunity Statement:

Tential is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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