What are the responsibilities and job description for the ITSM Technical Lead - ServiceNow position at Tephra Inc.?
About Us
Tephra Inc. is a cutting-edge company that provides top-notch IT services. We're looking for an expert ITSM Technical Lead - ServiceNow to join our team.
Job Summary
This is a senior-level position responsible for designing, implementing, and managing ServiceNow solutions. The ideal candidate will have extensive knowledge of ServiceNow and a proven track record of success in ITSM.
Main Responsibilities
- Develop and implement ServiceNow solutions to meet business needs.
- Lead the design and implementation of ITSM processes and procedures.
- Collaborate with stakeholders to understand business requirements and develop technical solutions.
- Maintain and improve existing ServiceNow configurations and integrations.
Requirements
- At least 12 years of experience in ITSM and ServiceNow.
- Proven expertise in ServiceNow configuration, customization, and integration.
- Strong understanding of ITIL processes and methodologies.
- Excellent communication and leadership skills.
What We Offer
We provide a dynamic work environment, opportunities for growth and professional development, and a competitive compensation package.
