What are the responsibilities and job description for the Aero Industry Customer Experience Domain Consultant position at TEPHRA?
Description :
The Candidate is required to have extensive experience in some or all of the Customer Experience Management Domains in the Aero manufacturing industry. The domain includes CRM, Sales and Marketing management, Channel Partner management, eCommerce, MRO, Service and Warranty, Leasing and Rentals. He / She is will be expected to interact with the Business organizations of the Fortune 500 customers and be responsible for :
Providing thought leadership on Industry 4.0 and its applications to the Aero Industry.
Conceptualizing innovative solutions for Business transformation unique to each customer using digital and emerging technologies including advanced analytics
Replying to Proposal requests and leading proposal defense presentations in the CEM domain.
Leading consulting engagements in CEM domain projects
The selected candidate will be a part of the Customer Experience Management team within the Innovation & Transformation Group.
Responsibilities :
Provide vision, roadmap and act as an advisor to the senior leadership of clients through subject matter expertise and thought leadership
Bottoms up and Top down opportunities creation within the Customer ecosystem by assessing the current landscape and by defining innovative business solutions
Influencing revenue generation by building business connects
Have a clear understanding of Industry 4.0 concepts and its applications to the Aero Industry
Lead and help to shape solution approaches and design by integrating capabilities across the organization - Proof of concept, MVP, transformation program etc.
Advise clients on fit for purpose solution whether custom built or best of breed solution from process and technology standpoint
Lead consulting engagements in CEM and contribute in preparing Business Blueprints, product evaluations and fitment analysis and Implementation Roadmaps
Lead Global programs of Scale in the CEM domain
Interact with analysts, marketing channels, existing or new solution partners
Build service offerings and capabilities
Build the next level of consulting team
Qualifications :
Bachelor's or Master's degree in Business Management
Direct experience gained ideally from previous employment within the Aero industry and / or through a business consulting firm in advisory role
Work experience in any or all of the following Customer Experience management Aero areas : CRM, Sales and Marketing, Service and Warranty, MRO, Channel Partner Management, eCommerce, Analytics, Leasing and Rentals
Exposure to CRM COTS products (e.g Salesforce, SAP Hybris, etc.) would be an added bonus
Has a broad outlook of the manufacturing value chain processes & functions, industry trends and enabling technologies.
Exposure to Industry 4.0 concepts is a must.
Understands the nuances of the Aero industry with the business KPIs
Exposure to Process improvement methodologies like Value Stream Analysis
Experience in Project Management is a bonus but not necessary
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