What are the responsibilities and job description for the Travel Agent - Manager Quality Control, Ticketing and Operations Support position at Teplis Travel?
Teplis Travel has been in business for decades. Join our team and enjoy the best of all worlds at a high touch corporate travel management company with a global footprint.
JOB DESCRIPTION
Issue tickets that cannot be processed by automated ticketing following all industry rules and regulations
Make certain that all airline specific and client specific entries are included
Work with and coach agents regarding records with missing or incorrect entries
Manage the unused ticket process verifying that unused tickets are routed correctly to profiles and distribute the unused ticket reports
Manage the exception process, obtain and track waivers
Manage the name change process for key accounts Conduct research on ticketing and operations questions
BE AN INTEGRAL PART OF THE OPERATIONS LEADERSHIP TEAM
REQUIREMENTS
At least 5 years ticketing experience on Travelport Worldspan
MS Office proficient
Sabre and Travelport experience a plus
Prior experience with automated QC programs desired but not required
Prior experience with Unused Ticketing Programs desired but not required
COMPETITIVE SALARY AND BENEFITS including PTO, PAID HOLIDAYS, 401K, 401K Match, Health, Dental, Disability Benefits and Creative Schedules