What are the responsibilities and job description for the Account Executive - Premium Sales CLTFC position at Tepper Sports & Entertainment - Charlotte Football Club?
Position: Account Executive-Premium Sales CLTFC
Department: Ticket Sales & Services
Reporting Relationship: Reports to the Premium Sales Manager
Status: Full-Time (Exempt)
Compensation: Salary, plus commission
Primary Responsibilities:
Selling Responsibilities:
- Sell Luxury Suites
- Sell Long-term and Single Event Rentals for Charlotte FC and major stadium events
- Sell Suite Club PSLs for Charlotte FC
- Prepare compelling sales presentations that highlight the benefits of premium ticket products. Tailor your pitch to address the specific needs and interests of potential clients.
- Plan to have outside meetings weekly with premium prospects. Use these meetings to build relationships, understand client needs, and demonstrate how your products can meet those needs.
- Use your CRM system effectively to manage and follow up on personal sales leads. Regularly update contact information, record interactions, and prioritize leads based on their likelihood to purchase.
- Participate in events and client entertainment activities as assigned. These provide opportunities to network with prospects in a less formal setting and showcase your products.
- Work closely with your team to maintain inventory integrity and provide excellent customer service. Use your CRM to document every deal and ensure timely responsiveness to inbound leads.
- Regularly evaluate your sales techniques and seek feedback from your manager and peers. Stay updated on industry trends and competitor offerings to enhance your sales approach.
Service Responsibilities:
- Provide extreme customer service to all clients, including relationship building, day-to-day operations, written correspondence, phone calls, account inquiries, appointment scheduling, follow-up, etc.
- Work with Premium Service, Ticket Operations, and Ticket Service Representatives to ensure all accounts are active, documented, and up to date on invoicing, contracts, renewals, etc.
- Assist in determining and implementing enhancement programs for full-season accounts to generate sales and member retention.
- Ensure proper maintenance of full-season accounts is performed and current quality standards are met or exceeded.
Additional Responsibilities:
- Assist in the overall success & meeting goals of the sales area of the Ticket Office
- Administrative duties including filing, answering phones, and providing support to the Ticketing Department
- Assist with all functions of the Ticket Office including, but not limited to, ticket sales, group sales, phone calls, written correspondence, special promotions and programs, etc.
- Other duties as assigned by Department Leadership
- Fulfill various responsibilities by assisting other departments (as needed)
Required Qualifications
- A minimum of 2-3 years of sales experience at the collegiate or professional level
- Proven track record in developing long-lasting business relationships with clients
- Must be flexible and available to work evenings and/or weekends, nights, and holidays
- Ability to learn required business systems
- Must pass pre-employment screens
Essential Functions
- Excellent organizational skills and attention to detail
- Strong verbal and written communication skills
- Works well under pressure while maintaining a positive attitude
- Must be a team player, reliable, and dependable
- Ability to make sound decisions and exercise independent judgment and discretion with integrity and accountability, while working in a fast-paced, high-demand, and sometimes strenuous environment
- Must maintain complete confidentiality of privileged, and/or sensitive information
- Must, at all times, display the character and values of the Tepper Sports & Entertainment brand
- Must be able to multi-task while managing time successfully
Physical Requirements
- Sitting at a desk and computer for long periods
- Standing for extended periods
- Must be able to lift 15 pounds at a time
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
