What are the responsibilities and job description for the Associate Suites CLTFC position at Tepper Sports & Entertainment?
Position: Associate SuitesDepartment: Ticket Office – Premium Services / Hospitality DepartmentReports to: Reports to Manager, Premium ServicesStatus: Part-Time (Non-exempt) Position SummaryAssociate-Suites play an integral role in delivering exceptional and memorable experiences for our premium guests. As a member of the Premium Services Match Day Staff, you are a key player in fostering and enhancing client relationships by ensuring a seamless and enjoyable experience in our Premium spaces. Primary Responsibilities• This position will be responsible for the service and execution of delivering premium level hospitality during the 2024 Charlotte Football Club Season.• Assists with the setup, execution, and breakdown with pre- and post- match activations within the Premium areas.• Assist in providing a specialized level of customer service to clients and vendors, creating a welcoming atmosphere.• Actively monitoring credentialed access in Premium spaces by checking tickets and wristbands.• Match Day responsibilities include, but are not limited to, working as Hospitality Leads, Greeters, Food and Beverage Attendants Minimum Qualifications• Must be flexible for all Charlotte Football Club home matches for the 2024 Season, including events held on weekends, nights, and holidays.• Must be adaptable to a fast-paced work environment.• Have a positive and solution-oriented attitude.• Maintain a calm and professional demeanor in exclusive and confidential situations.• Must be dependable and accountable with report times.• Work well in a collaborative, team environment.• Must, at all times, display the character and values of the Tepper Sports & Entertainment brand. Work Environment• Ability to meet the physical demands of the job which includes lifting (up to 50 lbs.), standing, stooping, and walking for an extended period.• Ability to remain standing/walking for up to 8 hours.• Ability to climb stairs.• Ability to work in an outdoor stadium environment, which may include inclement weather.• Must be able to work in non-traditional settings, and work non-traditional hours including nights, weekends, and holidays.
