What are the responsibilities and job description for the Agent, Insolvency position at Teranet Collateral Management Solutions Corporation?
The role of the Insolvency Agent is to provide administration of claims filing and ongoing file maintenance on behalf of our clients in alignment.
Duties and Responsibilities
- Daily administration assigned tasks in the Insolvency department including Claims processing, payment processing, data entry and credit counselling.
- Ensure service levels are met accordingly to maintain or reduce cost per transaction while increasing output per hour.
- Maintain and increase knowledge of applications and work processes; ensure system issues are reported to manager in a timely manner
- Respond to client requests/queues within the specified timelines to ensure customer satisfaction, retention and continued growth
- Notify clients on crucial updates depending on notes or work processes
- Ensure daily productivity targets are met by completing related tasks according to output per hour measurements
Required Skills and Experience
- Completion of Grade 12 – minimum; post-secondary education considered an asset
- 1 - 2 years of experience in a general administration or data entry role (experience with Insolvency an asset)
- Ability to multi-task to ensure service delivery expectations are met
- Demonstrated experience and strong ability with Microsoft Office products, including knowledge of Power Point, Excel and Outlook
- Excellent verbal and written communication skills
- Ability to prioritize work by meeting deadlines and client expectations
- Detail oriented with the ability to maintain the highest level of productivity and quality level
- Proficient keyboarding skills
- Bilingual English/French considered an asset
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