Lead Qualification Specialist

Terhaar Stained Glass Studios is seeking a passionate and experienced lead qualification and inside selling specialist to join our team and contribute to our continued success in the stained glass industry. Terhaar has spent over 65 years at the forefront of the stained glass industry and we are renowned for our exquisite craftsmanship and artistic mastery in creating timeless stained glass windows. We blend tradition with innovation to create breathtaking works of art. We are dedicated to upholding the highest standards of craftsmanship while pushing the boundaries of design possibilities. Our studio’s work adorns churches, cathedrals, and historic buildings across the country, leaving a lasting legacy of beauty and inspiration.The Lead Qualification Specialist qualifies marketing leads by engaging with customers to evaluate their individual project needs, timeline, process, and budget. Internal collaboration efforts will include interaction with Field staff in order to ensure that each customer receives the best possible support and purchase experience as measured by team and department KPIs. The goal of the Specialist is to manage a funnel of opportunities, supporting each customer’s needs through to the point of sale. The Lead Qualification Specialist will contact and qualify inbound leads generated from a variety of sources to determine interest level and sales opportunities for new and existing customers. The Specialist will also engage in outbound calling efforts to create additional leads for the funnel. Upon qualification, the Specialist will need to build rapport and establish trust and credibility through a consultative style, thereby building a pipeline of sales for the organization. The role will follow a defined cadence for follow-up conversations as needed with the customer, with each interaction tracked through CRM tools to facilitate an effective handoff with Field Sales.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following, while other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Generate quality sales opportunities for handoff to a Sales Consultant for on-site inspection and proposal creation
• Achieve weekly KPI’s (First-pass Yield, Cadence Completion/Meaningful Sales Interactions, Lead/Opportunity and Sales Conversion Rates)
• Harvest incoming leads, drive initial contact, and coordinate as needed with internal and external partners
• Generate additional leads through outbound calling programs using internal lists and marketing materials
• Develop and follow standard work to contact and convert leads to opportunities, utilizing a consultative sales strategy
• Develop and demonstrate technical and application knowledge to provide prompt, accurate answers and successfully qualify leads and engage customers
• Track each customer interaction using available CRM tools, noting next steps and future follow-up dates
• Effectively hand off each qualified opportunity to Field Sales, coordinating initial inspection appointments and ensuring the Sales team is equipped with the information necessary to drive each opportunity
• Meet monthly and annual lead conversion targets for each sales territory in collaboration with the sales team and leaders
• Collect and provide constructive feedback to cross functional co-workers to drive continuous improvement of process for both Marketing and Sales

Other Responsibilities:

• Identify and monitor customer trends in all segments – supported by customer visits to better understand opportunities and challenges
• Relay pertinent product information from customers so the company can continue to improve its products and services
• Develop an understanding of competitive products

Education and Experience:

• 4 years inside sales experience preferred
• Intermediate level user of Google Workspace Suite (Docs, Sheets, Drive, Gmail) and/or equivalent Microsoft Office Products
• Experience with CRM systems (e.g., Salesforce.com), database management systems, and common sales tools/methods is preferred
• Proven experience in lead qualification and inside selling

Skills and Competencies:

• Learns Quickly: You don’t need to be a stained glass window expert, but you do need to be intellectually curious and genuinely interested.
• Competitive: You are driven to be the best. You challenge yourself by setting goals, crushing them, and helping your teammates do the same.
• Works Efficiently: You are able to focus, prioritize demands, and complete tasks with good quality and pace
• Boundless Energy: You can maintain the same level of intensity all day. You don’t let rejection, long hours, or repetition drain you.
• Curious: You are skilled in application and market-specific questioning techniques that uncover new sales opportunities.
• Talent for Selling: You have a proven ability for cross-selling and up-selling.
• A Little Bit Technical: With training, you are comfortable answering basic technical questions relating to products/services
• Priority Pro: Strong organizational and time management skills
• Talk the Talk: Strong phone presence
• Familiarity with telemarketing practices and inside sales techniques is advantageous.
• Excellent communication skills with the ability to motivate and lead a team towards achieving targets.
• Previous leadership experience is a plus but not mandatory; we value enthusiasm and a willingness to learn.

Join us, your leadership skills will make an impact on our team's success!

Job Types: Part-time, Contract

Pay: $18.00 - $25.00 per hour

Expected hours: 16 – 24 per week

Shift:

• Day shift

Supplemental Pay:

• Bonus opportunities

Work Location: On the road

Salary : $18 - $25