What are the responsibilities and job description for the Customer Service Representative position at Terminal Investment Corporation (TICO)?
Customer Service Representative
Location: Parts Distribution Center - Ridgeland, SC
Job Type: Full-Time
FLSA: Non-Exempt
We are looking for a Customer Service Clerk who will join our innovative and growing team. This person will provide support for our buyers and sales team; and be responsible for expediting. They will help the TICO team provide an excellent customer experience and manage customer orders while maintaining the highest standards of safety and quality.
We are looking for a Customer Service Clerk who is dependable, values teamwork, pays attention to detail, creates solutions, and wants to advance and grow within TICO.
Key Responsibilities
- General Customer Service
- Customer Assistant with Order Placement
- Tracking and Expediting Customer Orders with Purchasing and/or Warehouse
- Assist Customers with Filing and Tracking Claims
- Technical Parts Assistance
- Support Sales Initiatives
Minimum Requirements
Experience
- Minimum 2 years work related experience
- Experience in customer service and purchasing environment
- Automotive Background preferred
Knowledge, Skills, and Abilities
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to read, comprehend, and interpret documents such as safety rules, operating and maintenance instructions, process maps, and procedure manuals.
- Ability to understand engineering drawings.
- Possess good communication skills and the ability to work as part of a team.
- Strong background and use of EPICOR or similar Manufacturing Resource Planning (MRP) system.
- Strong interpersonal and problem-solving skills with the ability to multi-task
- Intermediate skills in Microsoft Office products
- Must be able to participate in Lean principles and continuous improvement activities.
Education and Certification
- High School Diploma or General Education Diploma
- Associate degree preferred
Excellent Benefit Package:
- Health, Dental, and Vision insurance
- Basic Life Insurance; Short-Term and Long-Term Disability Insurance - TICO 100% sponsored
- Medical tax saving account options: FSA or HSA
- Voluntary Supplemental Insurances: Voluntary Life, Accident, Critical Illness, Hospital
- Employee Assistance Program - EmployeeConnect
- Travel Assistance Program - TravelConnect
- Life Value Adds - LifeKeys (Estate Guidance, Guidance Resources, Identity Theft education, Beneficiary Assistance)
- 401K plan with company match
- Drug and Alcohol Free Workplace
- Paid Vacation available in 6 months
- Paid 7 Holidays
- Free Membership to Tickets at Work
Position Expectations:
- SAFETY: Follow TICO General Health & Safety Rules, ensure safe operating conditions within area of responsibility, and notify coworkers and supervisors of hazardous acts and conditions. Proper use of PPE; use only defect-free equipment. Promote safety in department. Use proper lifting techniques and overhead hoist when needed. Maintain clean and safe working environment in line with 5-S Philosophy. Participate in hazardous communication training and safety meetings.
- QUALITY: Responsible for the quality of work. This requires defect-free work and understanding of the requirements of the company’s quality system as it pertains to job duties and responsibilities. Must be able to check work to ensure conformance to process control instructions, specifications, and quality standards. Identify and segregate non-conforming product. Identify the need for and assist in initiating and implementing corrective and preventive actions when appropriate.
- FLEXIBILITY: Able and willing to work in other areas as needed. Must be flexible in taking lunch and breaks when workflow requires. Willing to work additional hours as necessary.
- INITIATIVE: Actively participate in continuous improvement of products and processes to better serve customers and improve the overall profitability of TICO. Actively seek out work in other areas when current assignment is complete. Make suggestions for improving product safety, quality, deliver, cost, processes and company profitability.
- TEAMWORK: Positive working attitude toward other employees; be a team player. Work with others constructively and abide by company policies and procedures. Working together as a team for continuous improvement is vital to ensure the future of TICO and its employees. Teamwork will be required to be effective in daily production assignments as well as special improvement projects.
- CAREER DEVELOPMENT: Attend and participate in a variety of meetings, training programs, and task force groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specific level of knowledge pertaining to changes to equipment or process, new developments, requirements, procedures, and policies.
- LEADERSHIP: Lead the team, provide innovative thought leadership on strategies to grow market share, increase profitability, and meet long-term business goals.
- ACTION-ORIENTED: Enjoy working hard; is action-oriented and energetic; not fearful of acting with a minimum of planning; seize more opportunities than others.
- CONFLICT MANAGEMENT: Step up to conflicts, seeing them as opportunities; read situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation.
- DEALING WITH AMBIGUITY: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
- DRIVE FOR RESULTS: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment of the position. This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisors and/or management as required. TICO reserves the right to revise or change position description job duties and responsibilities as the need arises. This position does not constitute a written or implied contract of employment for any term.
TICO is a Drug-Free Workplace.
