What are the responsibilities and job description for the Inbound Sales Representative position at Terminix?
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For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
What do our Inside Sales Representatives do?
The primary purpose of this role is to sell and upsell our Pest Management Services and Products to residential prospects and current clientele professionally, profitably, and ethically by executing the company designed sales process. The role of the Inside Sales Professional for Rentokil North America Pest Control is to meet or exceed Baseline Sales Targets, meets or exceeds KPIs while maintaining a customer-focused service.
Reponsibilities include but are not limited to:
- Effectively manage inbound daily sales calls expectations.
- Consistently maintain a 60% or better closing rate and convert customer call-ins to 60% or better into our Year Round Protection Plan.
- Consistently achieve and exceed monthly Base Line Sales Target.
- Clearly identify and execute the Inside Sales 6 Step Sales Approach.
- Follow up on all Proposed/Proposed/Open Orders and Sold/Proposed within 24 hours.
- Re-solicitation/calls to convert single purchase customers into Year Round Protection Plan.
- Effectively Execute Residential Campaigns for both new and existing customers.
- Execute outbound and SMS campaigns as needed. Needs are determined by inbound volume. During non-peak months, it may be necessary to support campaigns other than Inbound.
- Call volume standards are 12-15 Calls per Hour.
- Meet or exceed a monthly call quality sc
- Meet or exceed an average monthly call quality score above 75%.
- Multi-tasking skills are essential
What do you need?
- Minimum High School diploma or GED required
- 1 years successful experience at a rapidly growing professional sales organization.
- 1 years Call center experience
- Proven history of driving sales results and achieving goals
- Must possess superior verbal and written communication skills.
- Experience in effectively collaborating with internal and external stakeholders
- Proven success in a dynamic, fast-paced environment
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
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