What are the responsibilities and job description for the Service Supervisor position at Terminix?

Job Description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Position Overview

Responsible for in-field training, coaching, supervision and monitoring of delivery of quality service to all customers by the company’s service professionals.

Job Responsibilities

Directs, monitors and motivates service professionals to provide quality service to all customers.
Provides continuous, up-to-date in-field training and coaching to service professionals.
Conducts random quality audits of accounts in compliance with branch goals.
Takes responsibility of servicing pest routes when necessary.
Spends approximately 10% of time in the office and 90% in the field

Performs pest control, termite control or homes services production work approximately 40% of time spent in the field

Inspects pest management work performed by service professionals and coaches to ensure compliance with company standards approximately 50% of time spent in the field

Job Requirements

High school diploma or general education degree (GED)

2-year degree is preferred but not required

1-2 years of industry experience required

3 years of industry experience preferred

Ability to read and interpret documents such as safety rules, operating and procedural manuals

Basic communication skills required, advanced verbal communications skills preferred

Ability to write routine reports

Effective coaching, teaching, mentoring skills

Knowledge of service protocols / application requirements for commercial pest and rodent management

Operates a commercial, company assigned vehicle in accordance with state laws and company safety standards at all times

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to :

Move up to 15 pounds regularly and 15-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally.

Use legs and / or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.

Maintain his / her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion.

Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.

Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.

Extend his / her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his / her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles.

Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips.

Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and / or make fine discriminations in the nature of sounds in the environment.

Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces.

Incumbent is required to have :

Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, and to determine the accuracy, neatness, and / or thoroughness of work assigned (i.e., general labor), or make general observations of facilities or structures .

Visual acuity to operate motor vehicles.

Incumbent will be subject to :

Both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and / or cold-below 32 for more than one hour) environmental conditions.

Hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and / or high heat.

Atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation.

Exposure to animals and insects.

Wearing respiration equipment or personal protective equipment (PPE).

Working in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes :

Professional and Personal Growth

Multiple avenues to grow your career

Training and development programs available

Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

401(k) retirement plan with company-matching contributions

Work-Life Balance

Vacation days & sick days

Company-paid holidays & floating holidays

A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work.  Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

California residents click here to review your privacy rights.

By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.

Company Description

For more than 90 years, we’ve protected what's most valuable to you, with local specialists who go above and beyond to fix your problem and services designed to make your life easier, 365 days a year. So when you trust Terminix to nix your pest problem, it's not just a promise. It's a guarantee.

Company Description

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