Sales Operations Analyst

Description

Company Overview and the Role:

Terra Nova Solutions (“TNS” or the “Company”) provides environmental and industrial services, including waste removal and disposal services to customers on the east coast of the United States. The Company provides these services to the manufacturing, utility, energy, transportation, chemical, pharmaceutical, engineering, and retail petroleum industries. Additional information about TNS can be found at www.tnsolutions.com.

Sales Operations Analyst

The Sales Operations Analyst (SOA) plays a crucial role in supporting TNS’ rapid growth by leveraging data-driven insights to enhance sales strategies, optimize processes, and drive business growth. This position is highly Excel-focused, requiring advanced Excel skills to analyze key sales metrics, develop reports, and assist in forecasting and strategic planning to improve overall sales effectiveness. The ideal candidate will be a self-starter who requires low supervision, can manipulate and analyze data independently, identify inconsistencies or issues, and find smart, effective solutions to drive accurate business insights.

The Analyst will work closely with cross-functional teams, including Sales, Finance, and Operations, to ensure data accuracy and support business decision-making.  Reporting to the Director of Sales Operations, this is an in-person position based at either the TNS facility in Greer, SC, or High Point, NC.

Essential Duties/Responsibilities:

1. Data Analysis & Business Intelligence

• Collect, analyze, and interpret sales and operational data to identify trends, opportunities, and areas for improvement.
• Build and maintain sales-focused dashboards via Domo to support data visualization and reporting needs.
• Define strategic target lead or account lists, clean data, and support the CRM System Administrator in actioning the data.
• Develop, maintain, and automate dashboards and reports that provide visibility into key performance indicators (KPIs) for the Sales Operations team.
• Leverage advanced Excel skills (pivot tables, graphing, VLOOKUP, XLOOKUP, etc.) to manipulate large datasets and generate insights.
• Recognize inconsistencies, discrepancies, and errors in data, taking initiative to troubleshoot and resolve them.
• Produce visually compelling reporting within specified cadences, as needed by business leaders.
• Conduct ad hoc analysis to support sales strategy and decision-making.
• Integrate data from various internal and external sources for reporting, benchmarking, and forecasting.

2. Sales Strategy & Operations Support

• Assist in sales process optimization by identifying inefficiencies and recommending improvements.
• Support sales forecasting and territory planning efforts by leveraging data insights.
• Manage financial forecasts and sales projections based on available business data.
• Analyze data to evaluate monthly and annual sales and forecast goals.
• Monitor sales performance against targets and provide actionable insights to improve results.
• Produce presentations that analyze sales and marketing activities and achievements.
• Analyze sales-related data trends and report key findings to leadership.
• Monitor and analyze competitive activity, customer, and market trends.
• Collaborate with stakeholders to ensure accurate and timely reporting of sales data.

3. Technology & Process Improvement

• Support the adoption, integration, and management of sales technologies, including CRM tools.
• Enhance data management and reporting capabilities by working with other departments.
• Identify, document, and implement opportunities for continuous improvement.
• Support the documentation of Standard Operating Procedures (SOPs) for sales processes.

4. Cross-Functional Collaboration

• Work closely with Sales, Finance, and Operations teams to align data insights with business objectives.
• Assist in business planning efforts by conducting research, feasibility studies, and preparing reports.
• Support leadership in making data-driven decisions by providing relevant analyses and recommendations.
• Collaborate with managers and staff to implement financial plans.
• Address requests for ad hoc data reporting needs.
• Perform all other duties as assigned by the manager.

Qualifications

• Qualifications & Experience:

  Education & Experience:

• Education: Bachelor’s degree preferred.
• Experience: 1 years of experience in a data-driven business role, preferably in sales operations, finance, or analytics.

• Technical Skills:

• Advanced Excel skills are required (pivot tables, VLOOKUP, INDEX/MATCH, data validation, etc.).
• Proficiency in Domo for data visualization and reporting is preferred.
• Experience with other data visualization tools, such as Power BI, is a plus.
• Experience with CRM systems, preferably HubSpot.
• Strong knowledge of data visualization and reporting best practices.

• Soft Skills:

• Strong analytical and problem-solving skills.
• Highly self-motivated and able to work with minimal supervision.
• Ability to recognize data inconsistencies and determine effective solutions.
• Excellent oral and written communication skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Strong interpersonal skills and the ability to work collaboratively across departments.

Salary : $60,000 - $65,000