Program Manager for Workforce and Community Education

Position Summary:

The Program Manager for Workforce and Community Education is responsible for developing, coordinating, and overseeing education and training that meet the needs of the community and local businesses. This role includes managing program budgets, scheduling classes, and communicating with internal departments, external clients, and instructors to schedule high-quality offerings that achieve departmental revenue goals. The manager works closely with the sales team to ensure class schedules align with workforce and community needs.

Essential Duties and Responsibilities Include:

• Recruit, evaluate, and communicate with instructors to ensure high-quality program delivery
• Monitor instructor performance and participant progress through data analysis
• Oversee specific programs such as Motorcycle Ohio and Trainco truck driving programs
• Develop and maintain policies and procedures to ensure operational excellence
• Manages department budgets by working within structured operating margins and gross revenues.
• Actively develops plans for expansion of program offerings and pursues new and current revenue streams for the department
• Works with the Academic Deans to assign classrooms for all Workforce and Community Education courses
• Assesses courses and programs opportunities that align with the needs of the community and businesses, then recruits and hires instructors who possess the necessary level of expertise to deliver the instruction
• Collaborate with the staff on special projects and grants
• Maintain and analyze data to evaluate training needs, instructor’s performance, and trainee progress
• Develops and implements strategies to attract and retain both College and community clients.
• Responsible for coordinating marketing efforts and lead generation within the College’s service region, in collaboration with college departments and employees
• Works in collaboration with Management to develop and implement strategies to attract and retain both College and Community clients
• Achieves established departmental financial goals in terms of operating margin and gross revenues
• Delivers quality programs as measured by client satisfaction surveys and feedback
• Develops and reviews existing policies and procedures to ensure that appropriate policies and procedures are adhered to.
• Performs all other duties as assigned
  
  

Required:

• Bachelor’s degree in a related field
• Strong organizational, problem solving, communication, and leadership skills
• Proficiency in Microsoft Office and relevant software
  
  

Preferred:

• Master’s degree in, Management, Business Administration, or related field
• Five or more years of experience in program management or higher education
  
  

Other Skills:

• Effective collaboration with diverse internal and external stakeholders.
• High degree of self-direction and problem-solving capabilities.
• Experience in delivering excellent customer service
• Ability to multi-task in a fast-paced work environment
  
  

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus
  
  

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate
  
  

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirement of the job change.

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