Senior Systems Administrator

POSITION SUMMARY:

Responsible for the server administration and daily server operations, the telephony systems, and enterprise applications, including making recommendations regarding selection of hardware, software, upgrades, installations, troubleshooting of server related hardware and software, and supervisory responsibility over the help desk and desktop support. Primary duties involve exercising discretion and independent judgment in matters of significance to planning and coordinating server, telephony, and help desk support administration to ensure that College goals and objectives are achieved. Serves as the second in charge of the IT department as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE (no more than 12):

Plans, guides, reports, and coordinates the work of server and application administration ensuring departmental goals and objectives are achieved while maintaining an appropriate cyber and physical security posture by implementing and following established best practices, and supporting compliance with policies, mandates, and laws.

Coordinates with the University of Toledo on the deployment of servers, both physical and virtual: cabling, power, and the equipment racks, coordinates with facilities to ensure proper power availability and conditioning, providing effective cooling, ventilation, and environmental controls, as well as physical security and fire prevention, detection, and suppression.

Supervises the Help Desk operations and the work of the Information Technology Technicians. Responsible for the administration and setup of the help desk software and desktop support operations. Responsible for establishing and meeting service level agreements.

Oversees the operation and maintenance of the telecommunications network including phone setup and deployment, monitoring the communication network, coordinating upgrades, and troubleshooting system problems.

Serves as the lead with troubleshooting and resolving system problems at the server and enterprise application levels; and upgrades same levels of architecture to maximize productivity and meet overall business needs.

Ensures that server-based applications remain operational on a 24x7 basis, minimizing downtime, and planning outages to minimize the impact to system users. Provides necessary after hours support for problem resolution, upgrades, patching of enterprise servers and operating systems software, developing end of life (EOL) migration plans, including purging data and software from retired systems.

Works with the University of Toledo and other vendors to maintain and support multiple Enterprise systems including, but not limited to Microsoft Office 365, MS Exchange, MS SQL, Active Directory, VMware, and Server Lifecycle management tools.

Defines and manages projects when needed for software and hardware implementations to ensure the completion of project objectives in a timely manner.

Installs and configures server operating systems, approves firmware updates, system and security patches and updates, and ensures proper testing with both physical and virtual server environments.

Involved with disaster recovery procedures working with University of Toledo Backup Administrators using BackupExec and Exagrid.

Provides customer service to students, faculty, staff, and other third-party entities with diagnosing and solving computer and software problems to include help tickets escalated from desktop support.

Responsible for updating the IT equipment inventory system and coordinates with Desktop Support personnel to ensure accurate inventory of hardware.

Ensures support staff from the University of Toledo are consulted with regarding all aspects of server system, enterprise applications administration, and backup operations. Provides necessary onsite network support to UT Network Team in support of network operations.

Completes other duties as assigned.

SUPERVISORY RESPONSIBILITIES (as applicable):

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and managing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.

• Server, Systems, and Applications Associate Technician
• Information Technology Technicians
• Student Employee Technicians
  
  

EDUCATION AND/OR WORK EXPERIENCE:

• Bachelor’s degree from a college or university or four years related experience and/or training or an equivalent combination of education and experience required
• A minimum of 3-5 years increasing experience in the areas of server administration, systems management, infrastructure management, and software management
• Experience in troubleshooting server hardware and software problems is required
• Advanced knowledge of the Windows Server operating systems and server virtualization is required
• Advanced knowledge of Microsoft Exchange and O365 administration is required
• Advanced knowledge of Active Directory is required
• A minimum of 2 years’ experience in a leadership role with experience overseeing IT support/help desk teams is required
• Experience in a customer service role is preferred
• Detailed knowledge of scripting and PowerShell programming is desired
  
  

Other Skills And Abilities

• Ability to identify and resolve problems in a timely manner by gathering and analyzing information
• Skillful in analyzing and developing alternative solutions
• Displays willingness to make decisions; exhibits sound and accurate judgment
• Effective verbal and written communication skills and the ability to work with others in a team environment
• Possess excellent organizational skills
• Ability to multi-task and manage competing demands
• Conflict resolution skills
• Effective customer service skills to include resolving customer issues
• Certifications such as Microsoft (MCSA/MCSE), VMware (VCP) or ITIL preferred
  
  

CERTIFICATES, LICENSES, REGISTRATIONS (as applicable):

• Microsoft Certified (preferred)
• Microsoft Server certification desired (MCSE, MCTS, MCITP, etc.)
  
  

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• The noise level in the work environment is usually moderate
  
  

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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