Venue Manager

Job Overview
We are seeking a dedicated and dynamic Venue Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that guests receive exceptional service while maintaining a vibrant atmosphere. This role requires effective management of staff, resources, and customer relations in a fast-paced environment.

To​ ​perform​ ​this​ ​job​ ​successfully,​ ​the​ ​individual​ ​must​ ​efficiently​ ​manage​ ​all​ ​Terrace 167​ ​staff,​ ​assist​ ​owners​ ​in​ ​managing​ ​daily​ ​operations​ ​of​ ​the​ ​facility,​ ​oversee​ ​job functions​ ​for​ ​successful​ ​event​ ​completion,​ ​conduct​ ​tours​ ​with​ ​potential​ ​clients, handle​ ​new​ ​client​ ​bookings,​ ​handle​ ​customer​ ​conflict​ ​resolution​ ​in​ ​a​ ​confident​ ​and professional​ ​manner,​ ​evaluate​ ​and​ ​address​ ​issues​ ​and​ ​make​ ​improvements accordingly​ ​and​ ​maintain​ ​an​ ​operating​ ​environment​ ​that​ ​assures​ ​consistent​ ​guest satisfaction.​ ​This​ ​person​ ​will​ ​assist​ ​owner​ ​in​ ​conducting​ ​all​ ​final​ ​meetings​ ​with clients​ ​in​ ​order​ ​to​ ​successfully​ ​execute​ ​scheduled​ ​events​ ​as​ ​well​ ​as​ ​assist​ ​with events​ ​from​ ​start​ ​to​ ​finish.​ ​He/She​ ​must​ ​maintain​ ​a​ ​pro-active​ ​human​ ​resource function​ ​to​ ​ensure​ ​employee​ ​motivation,​ ​training,​ ​and​ ​development​ ​for​ ​optimal employee​ ​performance.​ ​ ​He/She​ ​will​ ​be​ ​responsible​ ​for​ ​theft monitoring​ ​and​ ​cash​ ​drawers.​ ​Responsible​ ​for​ ​answering​ ​of​ ​office​ ​phone​ ​during office​ ​hours​ ​and​ ​as​ ​needed​ ​during​ ​event​ ​days.​ ​Responsible​ ​for​ ​assisting​ ​with​ ​and implementing​ ​employee​ ​schedules.​ ​Responsible​ ​for​ ​working​ ​with​ ​Venue​ ​Assistant to​ ​develop​ ​and​ ​implement​ ​successful​ ​marketing​ ​plans.​ ​He/She​ ​will​ ​assist​ ​any​ ​and all​ ​departments​ ​as​ ​needed​ ​and​ ​perform​ ​all​ ​other​ ​related​ ​duties​ ​as​ ​assigned.

Duties

• Supervise and lead a team of staff members, fostering a positive work environment that encourages teamwork and high performance.
• Manage cash handling procedures, ensuring accuracy in transactions and accountability in financial reporting.
• Oversee guest services to guarantee an outstanding experience for all patrons, addressing any concerns or feedback promptly.
• Coordinate shift management to ensure adequate staffing levels during peak hours, optimizing operational efficiency.
• Implement and enforce policies and procedures related to safety, security, and customer service standards.
• Collaborate with marketing teams to promote events and enhance the venue's visibility within the community.
• Maintain cleanliness and organization of the venue, ensuring compliance with health and safety regulations.

Qualifications

• Proven experience in a supervisory or management role within the hospitality or wedding industry.
• Strong leadership skills with the ability to motivate and manage a diverse team effectively.
• Excellent customer service skills with a focus on guest satisfaction.
• Experience in cash handling processes and financial management.
• Ability to work flexible hours, including nights and weekends as required by venue operations.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Knowledge of venue operations is a plus but not mandatory.

If you are passionate about creating memorable experiences for guests while leading a talented team, we encourage you to apply for this exciting opportunity as our Venue Manager.

Job Type: Full-time

Pay: $59,318.00 - $62,550.00 per year

Benefits:

• 401(k) matching
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Evenings as needed
• Weekends as needed

Ability to Commute:

• Richfield, WI 53076 (Required)

Ability to Relocate:

• Richfield, WI 53076: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $59,318 - $62,550