What are the responsibilities and job description for the Front Desk Reservationist position at Terrace Pines Campground?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional customer service at our hotel. The ideal candidate will serve as the first point of contact for guests, ensuring a welcoming atmosphere and efficient operations. This role requires strong communication skills, attention to detail, and a passion for hospitality. This is a campground. The position is temporary for the duration of the camping season. Merit raises are available based on performance and campground amenities are available for employee use.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, including handling reservations and payments.
- Respond to guest inquiries and requests promptly, providing information about campground services and local attractions.
- Maintain accurate records of guest information and transactions using campground reservation software.
- Handle phone calls with professionalism, utilizing effective phone etiquette to assist guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Address any guest complaints or issues with empathy and prompt resolution to enhance guest relations.
Skills
- Strong customer service skills with a focus on guest relations in a hospitality environment.
- Proficiency in phone systems and hotel management software is preferred.
- Excellent phone etiquette and interpersonal skills to foster positive interactions with guests.
- A background in campground operations is beneficial for understanding the industry standards.
Join our team as a Front Desk Agent where your skills in hospitality will shine, contributing to memorable experiences for our guests!
Job Types: Full-time, Temporary
Pay: From $17.00 per hour
Expected hours: 40 per week
Schedule:
- Every weekend
Ability to Commute:
- Center Ossipee, NH 03814 (Required)
Ability to Relocate:
- Center Ossipee, NH 03814: Relocate before starting work (Required)
Work Location: In person
Salary : $17
