What are the responsibilities and job description for the CONCIERGE FOR A SKILLED NURSING FACILITY position at Terraces of Lake Worth Care Center?
Terraces of Lake Worth Care Center -
Terraces of Lake Worth, a Skilled Nursing Facility located in Palm Beach County, Florida is seeking a reliable, experienced, conscientious person with a background in hospitality and a "can do" attitude for a position as a Healthcare Concierge.
If you are passionate about enhancing the lives of seniors and providing exceptional customer service, we'd like to meet you.
Expectations of the Healthcare Concierge :
- Enhance Resident Experience : Improve the quality of life for residents by providing exceptional concierge services tailored to their needs and preferences .
- Increase Resident Satisfaction : Strive to consistently exceed resident expectations , fostering a positive environment where residents feel valued and supported.
- Build Positive Relationships : Build strong rapport with residents, families, and staff members , promoting a sense of community and trust within the skilled nursing facility.
- Establish Communication Channels : Establish clear communication channels between concierge staff, residents, families, and other departments within the facility to facilitate seamless coordination and responsiveness to resident requests.
- Foster a Culture of Hospitality : Promote a culture of hospitality and customer service excellence among concierge staff, emphasizing empathy, professionalism, and a proactive approach to meeting resident needs and exceeding expectations.
Shift : 9a-5p Monday thru Friday
Benefits :
