What are the responsibilities and job description for the Client Service Specialist II *Remote Only position at Terracon Consultants, Inc.?
Job Description
Client Service Specialist II
Are you driven by challenges and committed to making a difference in your community?
At Terracon, we share your passion. With over 5,000 employee-owners located in offices throughout the United States, we collaborate to deliver exceptional results for our clients, fueled by our collective curiosity and boundless creativity.
Our mission is clear: to be the industry leader in people-focused practices. This means attracting top talent, supporting career development, and providing outstanding service to our clients with unwavering integrity. As innovation pioneers, we strive to revolutionize our industry by continuously improving our service delivery and sharing our expertise to shape the future of engineering.
Our Stage1 team is at the forefront of innovation, and we are excited to welcome more customer service-oriented individuals to join us as we continue to grow and evolve.
General Responsibilities:
We are looking for a highly skilled and experienced Client Service Specialist II to join our team. As the ideal candidate, you will take on the responsibility of mentoring and guiding Client Service Specialist I's, as well as preparing Stage1 proposals and acting as the primary point of contact for Stage1 client communication. You will work closely with local offices to ensure that the Stage1 project is staffed appropriately, complete project closeout and invoicing, and assist with presenting Terracon offerings and the Client Portal to both internal and external clients. You will also assist with internal and external training, provide support in training new employees, and facilitate client requests and communications.
To be considered for this role, you must possess excellent communication skills, be highly detail-oriented, and have the ability to maintain quality standards on all projects. It is essential that you follow safety rules and guidelines, actively participate in pre-task planning, and promptly report any safety issues or concerns to management.
Essential Roles and Responsibilities:
- Mentor Client Service Specialist I.
- Prepare Stage1 proposals.
- Serve as a primary point of contact for Stage1 client communication.
- Engage local offices to ensure Stage1 project is staffed appropriately.
- Complete project closeout and invoicing.
- Assist with presentations to internal and external clients on Terracon offerings and the Client Portal.
- Assist with internal and external training.
- Manage all aspects of a Stage1 project.
- Help train new employees.
- Facilitate client requests and communications.
- Submit proposals to clients and follow up with clients on outstanding proposals.
- Review Stage1 project and proposal setup in ProjectXchange and Client Portal.
- Perform LifeCycle Management.
- Ability to obtain Terracon Project Manager course within 6 months of hire.
- Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
- Maintain quality standards on all projects.
- Performs additional duties as assigned.
- Bachelor's degree in technical discipline practiced by the firm including Engineering, Environmental Science, or Geology, and a minimum of 2 years related experience. Or in lieu of a degree, a minimum of 6 years of related experience.
- Valid driver's license with acceptable violation history.
- Overnight travel may be required.
This position has been categorized as a "Remote Only" position. "Remote Only" employees do not have a designated workspace at an office, and typically work from home or another location.
The national standard salary range for this position is $56,300-$78,800. The base range may be adjusted based on the specific location of the applicant. Final agreed upon compensation is based upon individual qualifications and experience.
About Terracon
Terracon is a 100 percent employee-owned consulting engineering firm providing quality services to clients. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon currently has more than 5,000 employees in more than 150 offices with services available in all 50 states. Terracon's growth is due to valued employees exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace.
Terracon's vision of "Together, we are best at people" is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
EEO Statement
Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.
Salary : $56,300 - $78,800
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