What are the responsibilities and job description for the Pool Attendant - Resort Pool (Part Time) position at Terranea Resort?
Overview
To provide the best service possible to our guests and to seek moments to be extraordinary in what we do.
Responsibilities
- Welcome and acknowledge all guests according to company standards
- Anticipate and address guests` service needs
- Serve food courses and alcoholic beverages to guests
- Answer questions on menu selections to guests
- Able to work in tandem with Food Runner by anticipating all steps of service, guests’ needs, and coordinating food and drink delivery and cleanup in unison
- Guide guests through dining experience through situational and suggestive selling
- Personalize and customize each guest experience
- Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Record transaction in MICROS system at time of order
- Check in with guests to ensure satisfaction with each food course and/or beverages
- Meet and maintain check average goals set forth by Management
- Maintain cleanliness of work areas, server stations, etc throughout the day
- Complete closing duties, including restocking items, clearing pool area, etc.
- Maintain all restaurant assets in pristine condition and report any deficiencies to management
- Present physical and accurate check to guests and process payments
- Develop and maintain positive working relationships with others and support your team to reach common goals
- Own guest opportunities and resolve them through empowerment
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Thank guests with genuine appreciation
- Perform other reasonable job duties as requested by Supervisors
- Adhere to departmental policies and procedures
- Effectively communicate with peers, management, line and front of the house employees
- Practice effective listening: (seek to understand)
- Always live by Terranea’s vision, mission and values when interacting with internal and external guests
- Be responsible for the cleanliness of the immediate work area as well as the general property
- Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
- Be courteous to all guests and coworkers
- Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes at Resort Pool
Additional Duties & Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Monitor all guest activity in assigned work area; be alert to any sign of trouble.
- Ensure safety of guests and enforcement of pool rules/ precautions according to department standards.
- Secure storage areas.
- Maintain complete knowledge of:
- Daily house count, VIPs in-house, arrivals/departures.
- Scheduled group activities and locations within hotel.
- All hotel facilities and services.
- Hours of operation of each outlet.
- All safety and sanitation regulations for Pool facility.
Qualifications
- Food & Beverage experience preferred
- CPR certification required
- Food Handler’s and RBS Certification required
Compensation
Base Pay Start Rate: $18.37/Hr.
Salary : $18
