Title Administrator

Description

PURPOSE OF JOB:

The Title Administrator is an individual contributor position that is responsible for performing administrative functions such as processing vehicle registrations, completing customer title work, and performing clerical and administrative support functions.

JOB DUTIES:

Title & Administrative

• Complete customer title work promptly and accurately.
• Ensure that the dealership maintains compliance with local, state and federal regulations on titling procedures.
• Process dealer transfers.
• Perform data entry.
• Handle deposits and ensure balancing of cash drawers.
• Prepare office mail and package deliveries.
• Order office supplies.
• Perform other clerical and administrative support functions.

General

• Ensure prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require.
• Cross-train with other departmental staff.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide “World Class Customer Service” for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company’s Mission Statement, Vision Statement, Values, and Philosophy.
• Attend at least ten (10) credit hours of training each calendar year to continue development of work-related skills.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.

Qualifications

QUALIFICATIONS:

Education:

• High school diploma/equivalent is minimally required.

Experience:

• 3 years of prior office experience is preferred.
• Prior automotive dealership experience is preferred.
• Prior title experience is preferred.

Other Knowledge, Skills, Abilities & Competencies:

• Demonstrate a courteous and professional presence.
• Strong customer service orientation.
• Strong attention to detail skills.
• Strong verbal, written, and active listening skills.
• Consistently demonstrate the ability to maintain strict confidentiality.
• Strong interpersonal abilities to deal effectively with customers and business contacts at all levels.
• Strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel.
• Possess a working knowledge of basic office equipment, such as printers, copiers, faxes, scanners.
• Must possess and continually maintain a valid driver’s license with an acceptable driving record.