What are the responsibilities and job description for the Four Cornered - Host / Hostess position at Terre Haute Resort Casino?
SUMMARY
Candidate acts as a host/hostess for the assigned restaurant by taking reservations, greeting guests and seating guests in a positive friendly manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Maintains full knowledge of restaurant lay-out and seats patrons based off of seating diagram for assigned outlet.
• Maintains a thorough knowledge of menu items for each outlet.
• Communicates to management in a timely fashion any guest compliments or complaints.
• Candidate must maintain a positive and friendly demeanor, have excellent communication skills and be able to work with the public in a large dining room.
• Candidate will assist in restaurant as needed and will perform all other duties as assigned.
• Will work nights, weekends, holidays and special events.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE
High school diploma or equivalent preferred but not required. One year of food or hospitality service experience preferred.
LANGUAGE ABILITY
Ability to read and interpret documents such as safety rules, procedure manuals and menus. Ability to speak effectively before groups of customers or employees of the organization.
MATH ABILITY
Ability to calculate figures and amounts such as discounts, interest commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS
Basic computer skills required. Must be able to learn reservation management system, phone system and iPad or other electronics used to log reservations, special requests and seating assignments and staffing.
CERTIFICATES AND LICENSES
Candidate must be able to obtain appropriate licensing.
SUPERVISORY RESPONSIBILITIES
There are no supervisory responsibilities in this position.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is loud. There is smoking in the Casino, and therefore the environment may be smoky.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Candidate must be able to sit, walk, and stand for extended periods of time. Candidate is occasionally required to reach with hands and arms. Candidate is required to talk and hear. The employee may be required to lift up to 25 lbs independently and more than 25 lbs with assistance. Specific vision abilities required by this job include close vision.
