What are the responsibilities and job description for the APPOINTMENT SCHEDULER / CONCIERGE position at Terrebonne Ford?
Overview
We are seeking an Appointment Coordinator to join our team in an automotive setting. The ideal candidate will play a crucial role in managing appointments efficiently and ensuring a seamless customer experience. this candidate will also spearhead out pickup and delivery of customer vehicles in for service appointments.
Responsibilities
- Schedule and confirm customer appointments using specialized software
- Coordinate with service management to manage appointment calendars effectively
- Utilize automotive terminology to accurately schedule appointments
- Maintain customer records with attention to detail and confidentiality
- Assist customers with appointment inquiries and provide necessary information
- Maintain prompt and on-time pickup and delivery of customer vehicles
Skills
- Proficiency in automotive terminology for customer interaction
- Familiarity with scheduling software is preferred
- Clean driving record and customer relation poise
- Strong organizational skills to manage appointment calendars efficiently
- Ability to work in a fast-paced environment, prioritizing tasks effectively
- Experience as an automotive receptionist/scheduler is a plus
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Disability insurance
- Employee discount
- Free parking
- Health insurance
- On-the-job training
- Opportunities for advancement
- Paid orientation
- Paid sick time
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Do you have a clean driving record and valid drivers license?
Experience:
- Customer service: 1 year (Required)
- automotive terminology: 1 year (Required)
- Computer skills: 1 year (Required)
Ability to Relocate:
- Houma, LA 70360: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12