Information Technology Support Technician

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? At Terrestris, we are changing the way small businesses hire. We are seeking a Information Technology Support Technician to join our team of talented professionals who possess the experience, vision, commitment, and integrity to successfully support federal and commercial clients. Join our team, grow your career, and crush your goals at Terrestris.

I’ve never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We approach this by forming strong client and team relationships through transparency. We strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary values to the American people by helping the Government become more efficient and effective.

So, what will the Information Technology Support Technician at Terrestris do?

The Information Technology Support Technician role provides comprehensive technology support for the United States Air Force (USAF) voluntary off-duty education program at Cannon AFB. The individual will serve as the primary point of contact for all computer technology support needs for the Base Training and Education Services (BTES) Office. The position requires providing hardware, software, and network system administration support, including the maintenance and improvement of critical technology systems that ensure the effective operation of the BTES office.

What does a typical day look like for a Information Technology Support Technician?

The Information Technology Support Technician's day is dynamic. The role involves ensuring the smooth operation of all BTES office technology, including troubleshooting hardware and software issues, maintaining systems, and updating the BTES website. They assist with the implementation of new systems, provide relevant IT training to staff, and ensure data security and compliance with DoD regulations. The technician also manages backups, data migration, and collaborates with the BTES team for ongoing technology improvements. Communication with the BTES Flight Chief is key, and the technician monitors system performance throughout the day.

What qualifications do you look for?

You might be the person we’re looking for if you have:

• Minimum of 2-5 years of experience in computer technology support, with verifiable professional references.
• Relevant industry certifications and ongoing professional development within the Information Technology field.
• Department of Defense (DoD) security clearance at the "Secret" level or higher.
• Strong customer service and communication skills, with the ability to effectively engage with diverse personnel and leadership.
• In-depth knowledge of Controlled Unclassified Information (CUI), Privacy Act Information (PII), and information security practices.
• Must be able to complete and maintain a National Agency Check with Inquiries (NACI) and National Agency Check with Credit Check (ANACI) as required for DoD network access.
• · Must be able to obtain IT access to AFSOC LAN system and comply with security clearance processes.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.