ID Card Services Support

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? At Terrestris, we are changing the way small businesses hire. We are seeking a ID Card Services Support to join our team of talented professionals who possess the experience, vision, commitment, and integrity to successfully support federal and commercial clients. Join our team, grow your career, and crush your goals at Terrestris.

I’ve never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We approach this by forming strong client and team relationships through transparency. We strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary values to the American people by helping the Government become more efficient and effective.

So, what will the ID Card Services Support at Terrestris do?

The ID Card Services Support plays a crucial role in the management and operation of the identification card section at the Joint Forces Headquarters (JFHQ). This office serves as a critical resource for personnel across all service components, handling a high volume of updates to the Defense Enrollment Eligibility Reporting System (DEERS) and issuing ID cards to military personnel, dependents, and eligible members across the state of Georgia. The position requires thorough knowledge of federal regulations and policies governing DEERS, RAPIDS, and ID card issuance, ensuring the highest levels of accuracy, timeliness, and security.

What does a typical day look like for a ID Card Services Support?

The ID Card Services Support's day is dynamic. The role involves managing ID card and CAC issuance requests, verifying eligibility, and ensuring compliance with DEERS and RAPIDS policies. The specialist supervises a small team, handles customer inquiries, and conducts inventory checks for CAC-related supplies. They also monitor RAPIDS system audit trails, resolve data discrepancies, and generate weekly reports. Throughout the day, the specialist performs routine maintenance on RAPIDS workstations and printers, addresses security incidents, and ensures all tasks are completed within established deadlines while maintaining high accuracy and security standards.

What qualifications do you look for?

You might be the person we’re looking for if you have:

Qualifications:

• Proficiency in DEERS, RAPIDS, and related DoD systems.
• Strong understanding of federal regulations related to ID card issuance, eligibility verification, and security protocols.
• Previous experience supervising small teams and handling administrative duties in a high-volume setting.
• Excellent communication skills, both written and verbal, with the ability to manage customer inquiries and resolve issues efficiently.
• Attention to detail with the ability to work under tight deadlines while maintaining high standards of accuracy and security.

Required Skills:

• Ability to manage sensitive information and ensure its security.
• Knowledge of military ID card issuance processes and entitlements.
• Ability to use DEERS, RAPIDS, and associated administrative tools effectively.
• Strong organizational and multitasking skills to handle multiple responsibilities.
• Knowledge of DoD security protocols and data protection requirements.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.

Job Types: Full-time, Contract

Pay: $55,004.00 - $61,415.00 per year

Schedule:

• 8 hour shift

Work Location: In person

Salary : $55,004 - $61,415