District Manager St. George, Ut.

ESSENTIAL FUNCTION: Maintains a visible presence within assigned district; oversees multi-unit convenience store operations to maximize sales and profitability within the district.

PRIMARY RESPONSIBILITIES:

Store Financial Performance

· Accountable to achieve financial operating plan to include controllable costs, sales projections, and operating profit for district

· Responsible for operational systems and procedures designed to affect control of the store’s costs, shrink and expenses

· Responsible for achieving short and long-term sales goals and action plans to maximize revenue projections

· Hold management accountable to utilize company systems and procedures designed to control expenses and manage inventory

· Audit pricing, promos, voids and waste at each store. Assists management in identifying trends and is proactive in finding resolution

· Take corrective action to prevent or resolve inventory losses caused by employee or vendor theft and accounting errors

· Maintain targets with shrink, labor, supplies, cash and lottery

· Hold store managers to follow a labor budget specific to each store based on established labor model, sales history and current trends

· Complete daily, weekly and monthly reports as required for position; analyzes the details to identify trends

Marketing, Merchandising and Community Relations

· Work with the marketing department to achieve sales objectives, programming and inventory turns at each location

· Train and hold stores accountable to implement product launch plans in coordination with the marketing department’s calendar; ensures the availability of promotional items

· Train and motivate the management team to drive sales plans, programs and promotions to meet stores objectives

· Makes certain store display set up is in accordance with plan-o-grams and merchandising requirements set by the company

· Ensure merchandise is displayed for great brand presentation

· Oversee in-store promotions

· Ensure consistent company image throughout all promotional materials and events

· Assist in building community relations throughout region to maintain brand reputation and involvement within local neighborhoods

· Communicate with Marketing regarding any marketing or promotional activities before implementation

· Conduct competitive analyses through gas and merchandise surveys and report findings to Executive leadership

Maintain communication with field operations and management

· Always speak honestly and act with integrity

· Effectively communicate pertinent information to staff and management teams

· Earn the trust of others through open, honest communication and follow through

· Facilitate meeting with store managers a minimum of one time each month

· Assists in the hiring process for managers and employees as needed

· Complete stores roster each week to confirm there are no ghost employees and pass codes are secure

· Work with Director of Human Resources to ensure that employees’ disciplinary action is fair and equitable, consistently administered, and all necessary progressive discipline documentation is completed prior to termination

Coaching, development, performance and morale of management teams and staff

· Supervise the performance and development of managers by periodically providing feedback to improve performance levels; administers corrective action documentation as needed

· Conduct management performance evaluations and ensure employee reviews are conducted timely as required by company standards

· Always act as company representative and is perceived as being a positive moral force, as judged by peers and subordinates

· Focus on the retention of quality employees and management by providing opportunities for growth and development; makes employee development a priority

· Provide personal recognition of employees and managers to reward their contributions toward goals and company objectives

· Provide a leadership climate which promotes fair and consistent application of company policies and procedures

· Provide “added value” to the store through building relationships, supervising, coaching, and mentoring of staff

Customer Service

· Lead by example by acknowledging and greeting all customers as they enter the store

· Interact with guests and employees in a respectful, courteous manner, creating a friendly atmosphere

· Coach managers and employees on how to properly handle customer complaints and provide exceptional levels of service

· Hold employees accountable to adhere to federal, state and local laws regarding alcohol and tobacco sales

· Respond to customer complaints within 24 hours and completes investigation into incidents with a sense of urgency

· Facilitate store walks each week to verify compliance with company procedures, store cleanliness and customer service levels; insists on high standards

Management and Leadership responsibilities

· Support the team with a hands on management style and leads with a sense of urgency and purpose

· Complete a minimum of one pm inspection at each location, a minimum of once per month

· Complete checklist each day while visiting the stores to monitor key controllable areas and submits to DO for review

· Collect and forward competitive activity to management as necessary

· Complete responsibilities within established deadlines

· Customarily exercises discretion and independent judgment to ensure sound operations

· Hold employees responsible for completing shift checklists, store walk’s cleaning projects and ensure the completion of tasks

· Direct employees to maintain clear isles and walkways in compliance with ADA Title III requirements

· Always adhere to company safety and security practices

· Audit stores to ensure proper ringing, reporting and accounting of all sales, including merchandise, gasoline, lottery, coupons, and gift cards on a weekly basis

· Hold management and employees accountable to always practice sanitary and safe food handling procedures

Compliance with company standards, systems, procedures, and policies

· Accountable to act with integrity, adhere to company expectations of performance and behavior; abide by work rules and demonstrate high standards of moral and ethical conduct at all times

· Abide by company policies and procedures as established in the Employee Handbook and Training Materials

· Make certain company safety, robbery prevention and security procedures are communicated and practiced by all employees while performing their work duties

· Ensure employees have an excellent personal appearance by following uniform guidelines and personal hygiene standards by being in a clean uniform prior to the start of each shift

· Must be reliable and punctual in reporting to work as scheduled; Enforces company time and attendance policy

· May not sign contracts on behalf of the company

· Review disciplinary documentation with Human Resources prior to any employee separation

· Maintain confidentiality of all company information, is forthcoming in reporting all policy and procedural violations and any wrongdoing Management or Human Resources

· Responsible to ensure the completion of all required documentation in compliance with payroll, state and federal labor laws, and company personnel policies

· May only make expenditures from vendors for authorized items in Pricebook for normal store operations. Unauthorized vendors, unauthorized products, and quantities exceeding normal business volumes must be approved by the Director of Operations; trains employees and managers to do the same

Appearance and maintenance of store and fuel station equipment

· Partner with maintenance department to ensure preventative maintenance program is in place at each store

· Immediately report all safety issues, incidents, and maintenance needs to the Director of Operations

· Uphold cleanliness standards through store evaluations and holds management teams accountable for deficiencies

EDUCATION, EXPERIENCE AND QUALIFICATIONS:

• Minimum of 3 years multi-unit retail experience, convenience store experience preferred
• Must maintain a current, valid, unrestricted driver’s license with an insurable driving record
• Successful completion of age restricted alcohol and tobacco sales training

KNOWLEDGE, SKILLS AND ABILITIES:

• Able to provide excellence in service; perform basic mathematical calculations, read and write, understand and follow general instructions
• Must be detail-oriented, accurate and have excellent written and verbal communication skills
• Must have good interpersonal and problem-solving skills
• Ability to multi-task effectively in a busy environment
• Responsible, dependable, and adaptable to change
• District Managers are scheduled for a variable five-day work week, or as business necessities

GENERAL WORKING CONDITIONS

The characteristics described here are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Shift Length – Varies – 8-to-10-hour shifts
• Flooring and Lighting – Cement and florescent lighting
• Environment – Subject to wet floors, temperature extremes, and loud noise

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Weekends as needed

Experience:

• Management: 3 years (Required)

Ability to Commute:

• St George, UT 84791 (Required)

Ability to Relocate:

• St George, UT 84791: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person

Salary : $60,000 - $65,000