Software Customer Support Specialist

Job Summary:
We are looking for a highly motivated and customer-focused Software Customer Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance to customers, troubleshooting software issues, and ensuring a seamless user experience. This role requires excellent problem-solving skills, effective communication, and a strong understanding of software applications.

Key Responsibilities:

• Provide timely and effective solutions by responding to customer inquiries through our in-house ticketing & project management system.
• Diagnose and troubleshoot software issues, guiding customers through resolutions.
• Document customer interactions, issues, and solutions in the support system.
• Collaborate with development and QA teams to identify and resolve software bugs.
• Assist customers with software configuration, and updates.
• Provide feedback to product teams on user experience and potential improvements.
• Ensure customer satisfaction by delivering exceptional support and follow-ups.

Requirements:

• Previous experience in software customer support or a related technical support role.
• Ability to learn new and complex software systems.
• Strong troubleshooting skills and ability to analyze software issues.
• Excellent verbal and written communication skills.
• Familiarity with ticketing & project management systems.
• Basic understanding of databases, APIs, and software development principles is a plus.
• Ability to work in a fast-paced environment and manage multiple customer inquiries efficiently.

Preferred Qualifications:

• Experience in software support.
• IT certifications related to customer support or software troubleshooting.

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Minneapolis, MN 55413

Salary : $55,000 - $75,000