What are the responsibilities and job description for the Patient Access Center Representative position at Terros?
Job Details Job Location Central Avenue - Phoenix, AZ Position Type Full Time Education Level High School Diploma / GED Travel Percentage In-Office Job Shift Day Shift Job Category Customer Service Description
Terros Health is pleased to share an exciting and rewarding opportunity for a Full -Time Patient Access Center Representative working at our Central Avenue location in Phoenix, AZ . Reporting to the Patient Access Center Supervisor, the ideal individual is flexible, compassionate and professional.
The Customer Support Agent performs comprehensive scheduling in the call center to best meet the needs of consumers; provides excellent customer service; answers patient questions during initial engagement; facilitates expeditious appointments removing barriers when necessary; ensures all clinical, financial and / or insurance and administrative information has been accurately obtained and completed; finishes all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you've been seeking.
Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment, with diversity woven throughout. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes .
Recently awarded among Arizona's Most Admired Companies in 2022
Terros Health is hiring a Full-Time Patient Access Center Representative for our Central Avenue location in Phoenix, AZ.
Full-Time, Employed - 40 hours / week
Location : Central Ave and Thomas Rd., Phoenix, AZ
Monday-Friday, between 8 : 00 am-6 : 00 pm (schedules may vary)
No Weekends or On-call required
At least 2 years of of call center experience preferred
Bilingual in Spanish is a plus (Additional Language Differential Pay Available)
Duties Include :
- Answer Internal / External inquiries related to scheduling patients for Terros Services in a time efficient manner.
- Ensures pertinent clinical, financial and / or insurance and administrative information has been accurately obtained and documented.
- Responsible for triage and ensuring all requests for services are completed in a timely manner.
- Perform patient pre-registration including accessing and updating patient information.
- Complete all pre-enrollment duties including patient registration, insurance verifications and effective presentation of information; completes reporting requests and other reporting duties as requested.
- Perform data entry and appointment confirmation.
- Maintain effective communication with back office staff and providers in all of the health centers as needed.
Apply with your resume at wwwterroshealth.org
Benefits & Wellness :
Gym memberships
Qualifications
Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
