What are the responsibilities and job description for the Case Manager - Boise Vista position at Terry Reilly Health Services?
At Terry Reilly we are happy to provide integrated care through our medical, dental and behavioral health services making us a unique team to be a part of in the Treasure Valley.
We believe a healthy community is a thriving community, and our success is a direct result of our mission-driven and talented team. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the clinic setting. With an impressive benefits package for providers including low-cost healthcare options and loan reimbursement grant opportunities, we hope you will consider joining our growing team!
GENERAL RESPONSIBILITIES
Coordinates and provides supportive services including but not limited to applications, outreach, home visits, social service referrals, crisis intervention, case management, client advocacy and related services to individuals and families.
ESSENTIAL DUTIES
- Maintains caseload of clients as assigned (can be program specific).
- Performs client needs assessments and develops, implements and monitors service plans for each client. Assists client to meet service plan goals and objectives.
- Performs outreach and home visits as needed to help client supportive housing services.
- Participates in outreach clinics and activities that approach and engage BCH residents with the objective of developing trust while providing access to homeless services as needed.
- Provide clients with referrals for medical and other health related services including substance abuse and specialty services.
- Maintain collaborative linkages with other programs that serve the residents. Linkages will include existing health care providers, local social services agencies, shelter providers, housing services, and other appropriate providers.
- Arrange transportation, as needed, to support residents' access to medical and behavioral health services.
- Assist patients in the completion of paperwork associated with their health care, including but limited to: Social Security, Medicaid, Medicare, Patient Assistance Program, and external specialty programs.
- Document all patient encounters, or work done on behalf of patient, in the patient chart.
- Complete encounter billing documentation for all work done on behalf of clients in a timely manner and consistent with standard operating procedures.
- Provide crisis intervention and mental health triage as needed.
- Maintain regular communication with BCH staff regarding prioritized residents and services.
MINIMUM QUALIFICATIONS
- Bachelor's Degree in social work or undergraduate degree in a related field OR 4 years of equivalent experience.
- Licensed, or license-eligible, in the State of Idaho (if relevant for degree).
- Clearance through the Idaho Department of Health and Welfare Criminal History background check.
- Demonstrated willingness and desire to work with the homeless and low-income populations.
- Demonstrate an understanding of the problems for those patients with all manner of behavioral health issues and difficult patient populations.
- A working knowledge of service area social service resources for those patients with behavioral health issues (city, county, state and federal).
- Ability to work independently.
- Excellent communication and customer service skills.
PREFERRED QUALIFICATIONS
- Experience working with complex patient populations.
- Experience working in a healthcare setting.
- Experience working in a multidisciplinary setting
