Front Desk Technology Training Specialist

We are thrilled to present an exciting opening for an individual to take on the role of training the front desk staff. Our preferred candidate should possess a minimum of 4 years of experience in a front desk position within a medical setting, with additional consideration given to those with experience in Epic.

At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team. We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for free healthcare.

GENERAL RESPONSIBILITIES

This role is responsible for the development, coordination, presentation and evaluation of technology training and workflow development programs in order to assure Terry Reilly has a qualified, competent workforce. Analyzes technology training needs and develops solutions to grow the workforce by engaging outside content experts or delivering training directly. Maintains competency to provide training to new users and seeks opportunities to train current users to optimize efficiency using the applicable TRHS software systems.

ESSENTIAL DUTIES

• In collaboration with organizational leaders, responsible for the execution of technology training pursuant to the Training and Development plan.
• Responsible for the development, coordination, presentation and evaluation of technology training implemented consistent with the Training and Development plan.
• Coordinates logistics of training including curriculum development, educational materials, facility scheduling and setup, subject matter expert selection, employee scheduling, and training evaluation.
• Conduct specific technology training needs assessments to support the design, development and delivery of technology training programs and strategies
• Partner with individual departments to outline deliverables, expectations and risks, to include specific training needs for staff
• Tracks employee participation in corporate or work group training via LMS as appropriate.
• Supports other corporate leaders in the development of survey tools as needed to garner input from employees related to organizational needs.

MINIMUM QUALIFICATIONS

• Previous experience with Epic electronic health record.
• Bachelor's degree in the field of education, training, and employee development or 4 years of equivalent applicable experience.
• Specialized training or certificate and/or related experience in the field of education, training, and employee development.
• Extensive knowledge in adult learning theories, needs assessments, teaching and instruction for individuals and groups, appropriate use of varied training methods, and measurements of training success.
• Advanced computer skills, including knowledge of training tools such as Windows, Outlook, Word, Excel, PowerPoint, and Publisher.
• Extensive knowledge in training and learning software such as Articulate Software and Learning Management System (LMS).
• Extensive knowledge of Healthcare related software including EHR.
• Excellent analytical and problem-solving skills.
• Excellent conceptualization and communication (verbal and written) skills, as well as strong interpersonal and relationship building skills.
• Requires excellent one-on-one and group presentation and facilitation skills.
• Is assertive and confident with the desire and ability to work with clinical staff (e.g. physicians, nurse practitioners, physician assistants, nurses).
• Ability to collaborate and work effectively with organizational leaders in the development and implementation of the Training and Development Plan.
• Possess strong planning and organizational abilities with attention to details.
• Ability to work independently and use sound judgment.
• Ability to multi-task, prioritize responsibilities, and meet deadlines.

PREFERRED QUALIFICATIONS

• Experience teaching adult learners.
• Experience running reports using Crystal Reports.
• Understanding of database basics.
• Experience utilizing administration modules to create and maintain user accounts.