What are the responsibilities and job description for the IT Support Specialist II - Nampa position at Terry Reilly Health Services?
At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.
We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for free healthcare.
GENERAL RESPONSIBILITIES
Provides support to end users on a variety of IT issues. Installs, maintains, and troubleshoots standard hardware and software on Terry Reilly computer systems. Manages IT assets and maintains an inventory of reserve hardware.
ESSENTIAL DUTIES
- Provides user support for Microsoft Windows, Microsoft Office, and all other authorized programs installed on Terry Reilly computers.
- Performs regular maintenance on computer systems. Includes physical cleaning as well as temporary file removal, defragmenting hard disks, and installation of appropriate software patches.
- Identifies, researches, and resolves computer-related technical problems.
- Responds to telephone calls, email, IT Work Order requests and personnel requests for technical support.
- Assists Information Technology Support Manager with network installations and changes.
- Downloads, tests, and installs patches for all software installed on Terry Reilly computers.
- Documents and removes unapproved and/or unlicensed software from all Terry Reilly computers.
- Creates and maintains network and e-mail accounts and passwords.
- Supports security response strategy and reports security incidents to IT Support Manager and IT Director or other stakeholders as identified.
MINIMUM QUALIFICATIONS
- 3 years' experience with Experience with helpdesk or supporting corporate end users in a business environment.
- Proven customer service skills and ability to follow up, multitask, and prioritize.
- Strong organizational skills, attention to details and follow-up.
- Self-starter and a problem solver.
- Capable of working with minimal supervision.
- Experience with creating images or building laptops from images and Single Sign on (SSO)
PREFERRED QUALIFICATIONS
- 5 Years' experience with helpdesk or supporting corporate end users in a business environment.
- Experience providing user support for Microsoft Windows and Windows-based applications.
- Experience maintaining and repairing computer hardware.
- Experience in a healthcare environment
- Experience with Azure AD, Intune, and AnyConnect
- Experience supporting VOIP
- Experience with Imprivata
