What are the responsibilities and job description for the HVAC Service Dispatcher position at Terry's Heating & A/C, Inc.?
HVAC Service Dispatcher
We have been serving residents of the Twin Falls area since 1977 and are committed to excellence in every aspect of the heating and air conditioning business. Come work for a company that values each of their employees, celebrates their successes and invests in their future!
Are you a detail-oriented, organized individual with a passion for keeping things running smoothly? We are looking for a motivated HVAC Service Dispatcher to be the heart of our operations. As the first point of contact for our customers and technicians, you'll play a key role in ensuring seamless service delivery and customer satisfaction. If you thrive in a fast-paced environment, have strong communication skills, and are ready to help our team operate at its best, we want to hear from you!
Why work for Terrys Heating & Air Conditioning :
- Highly competitive pay and incentives
- Comprehensive Benefits Package
Medical, dental, and vision insurance.
Pay : Depending On Experience
Primary Job Function : Maintain the Service Technicians' daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Maintain clear and concise communications with department managers, employees, and company customers, including keeping customers apprised of company schedules and requested lead times. Provide accounting with maintenance contract billing information. Assist technicians with quoting repairs as needed. Ordering parts and receiving PO's. Staging parts as needed to technicians.
Work Hours : 7 : 30 am to 5 : 00 pm, Monday through Friday, with some overtime
Required Qualifications :
