RENTAL BANK CUSTOMER SERVICE REP • FORT WORTH, TX

Position Overview

TES is seeking a highly motivated and customer-focused Rental Bank Customer Service Representative to join our dynamic team. This role serves as the primary point of contact for our global customers, ensuring seamless communication and execution of rental requests for aircraft engines and auxiliary power units (APUs). The ideal candidate will possess exceptional customer service skills, meticulous attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Serve as the primary liaison for customers, maintaining professional and proactive communication throughout the rental request process.
• Efficiently manage and process rental requests from global clients, ensuring accuracy, timeliness, and adherence to company policies.
• Collaborate with customers to assess their specific needs and provide tailored support throughout the rental process.
• Address and resolve customer inquiries, issues, and concerns, ensuring a high level of satisfaction.
• Oversee rental billing procedures with precision, ensuring compliance with established policies and financial guidelines.
• Maintain accurate records of rental transactions, tracking activities, and generating reports using Microsoft Office and Salesforce.
• Coordinate with internal departments (Sales, MCC, Repair Shop, and Inventory) to ensure rental assets are repaired, shipped, installed, removed, and returned with complete and accurate documentation, adhering to company guidelines.
• Manage sub-lease rentals and work closely with our customers ensure inputs to TES
• Collaborate with the Repair Shop to ensure timely processing of rentals and repairs, maintaining consistent rental availability and minimizing downtime for both rental and customer assets.
  
  

Qualifications

• Qualifications & Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Salesforce.
• Previous experience in the aviation industry is highly desirable.
• Strong customer service and relationship-building skills, with the ability to engage effectively with a diverse clientele.
• Excellent verbal and written communication skills.
• Detail-oriented with exceptional organizational and multitasking abilities.
• Problem-solving skills and the ability to work both independently and collaboratively within a team.
  

Benefits

• Outstanding Medical and Dental Benefits
• Company funded Health Reimbursement Account
• Basic Employee Life and Accidental Death and Dismemberment Insurance
• Long-Term and Short-Term Disability
• Vacation and Sick Time
• Paid Holidays
  
  

Why TES

• Join a leading company in the global Business Aviation industry
• Be part of a team that values innovation, excellence, and community contribution
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Engage in meaningful work that makes a difference in the aviation sector and beyond
  
  

TES is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, transgender status, genetic information, status as a protected veteran, and basis of disability status or any other federal, state, or local protected class.

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