What are the responsibilities and job description for the Application Support Engineer, Factory Software position at Tesla, Inc.?
Application Support Engineer, Factory Software
We are looking for a highly motivated Application Support Engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of the systems that manufacture our cars, superchargers, and energy storage. The ideal candidate will have a good balance of building relationships with users, solving technical problems and knowledge of enterprise level systems (MES, WMS, ERP). Our team runs 24x7, in tandem with the manufacturing and service facilities we support, and you will be needed on an on-call rotation and 10hr shift schedule. This means that you will work 4 days straight for 10 hours, followed by 3 days off.
Please make an application promptly if you are a good match for this role due to high levels of interest.
What You’ll Do
- Understand and own the end-to-end integration of MES and ERP applications
- Work directly with software developers and users on the production floor to understand issues and provide solutions in real-time
- Work through tickets received from Factory Software users across all North American factories and warehouses
- Create workarounds for issues that require immediate solutions if a permanent one is not immediately available
- Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own
- Setup automation and monitoring systems to optimize utilization of factory software
- Work as an incident commander of production critical calls that require coordination between cross-functional teams
What You’ll Bring
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :
2 medical plan options with $0 payroll deduction
Expected Compensation
96,000 - $156,000 / annual salary cash and stock awards benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice.
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Salary : $96,000 - $156,000
