What are the responsibilities and job description for the Supervisor, Inside Sales position at Tesla Motors, Inc.?
| Job Category | Sales & Customer Support |
|---|---|
| Location | Las Vegas, Nevada |
| Req. ID | 196246 |
| Job Type | Full-time |
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The role of the Inside Advisor team is to educate, inspire and skillfully guide Tesla's potential customers through the vehicle and energy configuration and sales process. The Inside team focuses on financing options, trade-ins, DMV requirements, unique state requirements, delivery scheduling, service, and providing a world class experience. The Inside Advisor Supervisor is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient and streamlined for both our advisors and customers. It is our mission to accelerate the world's transition to sustainable energy.
* Build, develop and grow a team of Inside Advisors for Tesla North America
* Demonstrate sales leadership by role playing and having an active presence in customer facing interactions
* Train and mentor new team members as well as identify and mentor future team leaders
* Actively coach team members on customer interactions while providing real-time feedback
* Conduct daily audits to ensure compliance of the team's established standards, policies and procedures
* Learn to build reports to make adjustments to your team to meet daily, weekly, monthly and quarter targets
* Monitor employee productivity which consists but not limited to: Direct Sales, Online Chat, Delivery Functions, Trade-in, Service and Ownership Outreach
* Communicate and implement all relevant changes that impact the team regarding policy and procedure
* Set goals to meet minimum expectations and manage on-going performance
* Create a fun, inclusive culture that rewards hard work, production and innovation
* Work on continuous improvement of processes and procedures related with the purchase of Tesla products
* Ensure team is fluent in all aspects of product knowledge
* Proactively mediate and resolve customer escalations that require additional leadership support
* Responsible for ensuring employees provide best in class experience in every interaction
* Resolve all people issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
* Interview potential candidates to hire top talent
* Perform additional responsibilities as assigned to meet business needs
* 3 years of phone sales, customer service or experience in managing an inbound/outbound contact center environment
* Excellent communication and relationship management skills, both oral and written
* Experience in managing in a contact center environment
* Great organizational skills with an eye for detail and the ability to make decisions that are in line with Tesla standards
* Strong relationship management skills and the capability to explain complex technical concepts
* Proficient with standard corporate productivity tools (email, voicemail, MS Office, SharePoint, internet navigation, CRM applications)
* Legal right to work in the United States
* Ability to obtain DMV Salesperson's License. Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination
* Requirement to follow Tesla's information security policy
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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