What are the responsibilities and job description for the Service Advisor position at Tesla Motors?

Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.

Responsibilities

Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
Conduct transactions, guide customers through corrections, and summarize repair work performed
Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
Efficiently organize vehicle details pre-delivery and coordinate delivery / pick-up times with customers; follow up to ensure their satisfaction with the provided services

Requirements

Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques

Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office

Proactive willingness to learn emerging automotive technologies

Ability to manage multiple priorities in order to meet business critical deadlines

Valid driver's license required

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

Aetna PPO and HSA plans >

2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include : critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

18.18 - $33.48 / hour cash and stock awards benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Salary : $18 - $33

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