What are the responsibilities and job description for the Customer Service Representative position at Tesla?
The Tesla Body Repair Program is seeking a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world. This position will involve supporting the Internal Body Shop in all aspects of its Authorized Collision Program.
Responsibilities
Work scheduling maintenance
Vehicle arrival preparation
Customer communication and expectations
Rental coordination and hand off
Vehicle status updates
Material and supplies reordering
Repair review and delivery
Requirements
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
Must be willing to train others
Ability to work independently in limited supervision environments
Microsoft Office experience, preferred
Excellent written and verbal communication skills as well as the ability to follow instructions
Certificate from Vocational School in Collision Repair, preferred
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :
Aetna PPO and HSA plans >
2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include : critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
17.48 - $31.92 / hour cash and stock awards benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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