Field Service Supervisor, Energy & Charging Service

What To Expect
Tesla is seeking an experienced and dynamic Field Supervisor to help oversee the operations and maintenance of Supercharger, Industrial Storage and Commercial PV products within the region. The Field Supervisor will report directly to the local Regional Manager and help manage schedules, engage in case management, actively monitor the regional fleet and ensure completion of preventative maintenance tasks within the sub-region.

What You'll Do

Manage a team of Field Service Technicians/Electricians, set schedules and priorities to aid in the troubleshooting and repair of equipment within assigned sub-region

Be ready to travel for extended periods of time covering multiple locations in the respective region with minimal notice. Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines

Exercise discretion and independent judgment while overseeing the field service work and their successful completion of work orders as they relate to troubleshooting down or underperforming systems

Evaluate the work of technicians and electricians to provide both quarterly and yearly performance reviews along with controlling overall regional spend and when needed propose cost effective solutions

Responsible for the day-to-day operation. Including acting on actual events, arrange resources and monitor the progress. Review expense reports and timesheets for accuracy

Provide comprehensive onboarding, on-the-job training, and ongoing development resources for Field Service Technicians. Collaborate with supporting departments to implement effective training programs and ensure standardized processes are in place for technical proficiency and safety compliance

Safety oriented, ability to prioritize safety standards for the field and escalate activities that may jeopardize the safety of field technicians or equipment

What You'll Bring

Will have Commercial BESS and DC Fast Charging experience preferred with 1 years experience creating Scopes of Work for maintenance or electrical services

Will have 3 years of experience working within maintenance, operations, and management

Ability to manage voluminous amounts of data especially while using Excel, Outlook, and Word

Strong attention to detail, organizational, time-management, and problem-solving skills

Experiencing writing Corrective Action Reports and strong Case Management skills and familiarity with ticketing systems such as JIRA, Confluence, or similar Computerized Maintenance Management Systems (CMMS) preferred

Recent training and current certification as required in OSHA / NFPA 70E / Safety experience with Commercial and Industrial electrical systems preferred

Valid driver's license required. Ability to work a flexible schedule, may include weekends, evenings and holidays

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

Supervisor Technical Programs - $100,000 - $150,000/annual salary

Associate Mgr Technical Programs - $136,000 - $204,000/annual salary

cash and stock awards benefits for all levels

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

, Tesla