What are the responsibilities and job description for the Field Service Technician, Residential Energy Service position at Tesla?
The Residential Field Service Technician will report to the General Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to Tesla's energy products including solar PV systems, batteries, and other energy products. The ideal candidate has electrical, installation and servicing experience of residential solar PV systems.
Responsibilities
Perform required preventive maintenance activities on inverters to maintain warranty coverage
Respond to corrective maintenance cases on solar PV systems, energy storage systems, and updating online case logs accurately while working safely and in accordance with Tesla and industry standard safety requirements
Report writing, where required, to comply with deliverables in O&M contracts
Work closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
Prioritize conflicting work requests and escalations
Respond to customers' concerns with the performance or functionality of their system
Ensure the vehicle, tooling, electronics, software, and company property issued are always accounted for and taken care of
Requirements
Minimum one-year experience installing, maintaining, and troubleshooting solar PV systems. A valid Journeyman Electrician card preferred to perform electrical work in the states where work will be performed by the candidate
Proficiency in installing inverters and able to work with various ground and roof mount racking systems and understanding the NEC codes that relate to solar PV installations and knowledge of NFPA 70E practices
Ability to stay organized in a fast-paced environment with aggressive timelines while working independently and managing your own schedule
Proficient working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc)
Must be able to work at heights, climb ladders and stairs, lift heavy objects and work on your feet for long periods of time along with working in extreme environments e.g. hot sun, below freezing etc .Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required
Comfortable making decisions independently and handling emergency situations with a calm and directed manner while showcasing excellent customer service skills
Ability to work well with others in a collaborative team environment and able to travel for up to 2 weeks at a time
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :
Aetna PPO and HSA plans >
2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include : critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
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