What are the responsibilities and job description for the Operations Manager position at Tesla?
What to Expect
What You’ll Do
What You’ll Bring
The Operations Manager is responsible for delivering an exceptional experience to our customers, developing team members, and managing day-to-day vehicle delivery operations. Our managers must deliver excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
The ideal candidate has the technical acumen to communicate effectively with internal teams, excellent time-management abilities, and is passionate about leading change while inspiring teams. This role directly supports Tesla’s mission by ensuring an exceptional and memorable buying experience for our customers.
To succeed at Tesla, you must be energetic, highly organized, and hard-working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.
- Lead Delivery Vehicle Preparation Team and managing documentation
- Manage vehicle prep operations tasks and projects including but not limited to vehicle movement coordination in vehicle lots and delivery bays, delivery schedule monitoring, vehicle repairs, detailer performance, lot organization and maintenance, and coordinator support
- Meet and exceed KPI and partner to achieve sales and delivery targets along with P&L requirements for respective location
- Proactively mediate and resolve any customer concerns regarding vehicle preparation and quality
- Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
- Provide regular feedback to all employees and ensure employee adherence to Tesla policies, dress code, and grooming guidelines
- Ensure facility maintenance and showroom presentation adhere to the brand standard and control store expenses, continually striving to reduce costs
- Bachelor’s Degree, 2 years of equivalent experience with proven track record of meeting or exceeding goals in a service-focused industry, or equivalent
- Proven capacity to lead field, technical repair, or manufacturing teams in a fast-paced, technology driven environment with strong customer facing responsibilities
- Excellent communication, time-management, and problem-solving skills, and an ethical execution of Tesla standards
- Ability to develop collaborative relationships as a well-respected, trusted partner
- Ability to work evening hours, weekends, and holidays in a retail environment
- Valid driver’s license in country of employment
- Ability to obtain appropriate state licensing, where applicable
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