What are the responsibilities and job description for the Product Support Engineer, Product Liability position at Tesla?
Join Tesla's mission to revolutionize safety and innovation in this pivotal role, where you'll take the lead in investigating vehicle accidents and customer claims involving safety systems, automated features, or vehicle performance. Your work will have a direct impact on ensuring customer confidence and enhancing our cutting-edge technologies. Collaborate closely with cross-functional teams across Engineering, Service, Legal, and Customer Support to drive solutions and uphold Tesla's commitment to excellence and safety.
Responsibilities
- Investigate and respond to field incidents involving Tesla vehicles. Generate incident reports detailing the operation and expected performance of the vehicle's systems
- Provide guidance to Service Centers in responding to customer concerns
- Develop an in-depth understanding of all vehicle systems and their integration. Understand how each system plays into the overall vehicle performance and customer experience
- Coordinate with design teams to perform further root cause analysis with component owners where necessary
Requirements
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :
2 medical plan options with $0 payroll deduction
Expected Compensation
88,000 - $186,000 / annual salary cash and stock awards benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Salary : $88,000 - $186,000
