Project Manager, North America Sales & Service

What To Expect
Tesla continues to scale at breakneck speed aligned with our mission to accelerate the world’s transition to sustainable energy. To keep pace with this growth, the North America Service Operations team is seeking a dynamic problem solver with exceptional ability to challenge us to think differently. The right person is hungry to dive into critical challenges in the Service organization, breaking down silos and partnering closely with cross-functional teams across Tesla to drive the business forward.

What You'll Do

Identify critical problem statements for the business and employ first-principles approach to find creative solutions

Dive into data to uncover opportunities to reduce waste in processes and improve customer experience

Shadow and build relationships with customer-facing Service teams to understand the business and challenges in their day-to-day work

Work closely with cross-functional (engineering, sales, finance, supply chain) teams to align strategies and goals

Develop and launch new products, processes, tools, and resources that drive customer experience and improve brand loyalty

Structure pilots, track and measure results, iterate then launch solutions that can scale across different markets to drive operational efficiency

Regularly present written and verbal proposals to improve the business to senior leaders across Tesla and adjust strategy based on feedback

What You'll Bring

Intrinsic motivation to make an impact on Tesla and on the world

Analytical mindset and courage to question the status quo – ability to ask structured questions and quantify impact if you recognize an opportunity to improve

Relentless drive for excellence that stands out among peers, regardless of background

Ability to influence and build relationships without authority, from front-line agents to executive leadership

Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team

Executive presence. Ability to build credibility upon first impression and clearly articulate complex ideas at the executive level

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

$68,000 - $150,000/annual salary cash and stock awards benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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