What are the responsibilities and job description for the Customer Service Rep position at TESSCO?
Tessco is seeking a Customer Service Representative to join our team! Our Customer Service Representatives are trained to provide support for our customers, learn our products and get to know our industry. This position is part of a supportive team who are in constant contact with customers responding to inquiries, converting inquiries into orders and collaborating across organizational teams to resolve challenges.
Responsibilities :
- Promptly answer customer calls and Tessco.com Live Chats in a friendly and professional manner
- Provide an exceptional customer experience on each call or interaction
- Process Salesforce.com pre and post-sale cases
- Provide Tessco.com support to customers
- Convert inquiries into orders while promoting Tessco's value proposition in all customer correspondence
- Process quotes and orders accurately and timely following Tessco's Standard Operating Procedures
- Collaborate effectively with our cross-functional teams to address customer needs
- Mentor new team members for smooth and efficient onboarding
- Respond to, qualify & set up prospective customers in Salesforce.com
- Assist with projects as outlined by your Leader
Qualifications :
TESSCO is an Equal Opportunity / Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state, or local law.
