What are the responsibilities and job description for the Customer Service Representative position at Tessenderlo Group?
Company Description
PB Leiner is one of the world’s leading producers of high quality gelatins and collagen peptides. We supply a growing market in food, pharma, health nutrition and technical applications. In all our efforts, we strive to be The Clear Solution for our customers. We spot and exploit opportunities, and try to anticipate future trends for them. We pursue outstanding quality and choice, as well as smooth delivery. We have a global presence in terms of both our plants and sales support, and count approximately 1,100 collaborators worldwide. PB Leiner is part of Tessenderlo Group.
Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
Qualifications
- Associates Degree
- Bilingual a plus
- 3-5 years of experience of performing customer service, sales, logistics or administrative tasks
- Knowledge of Microsoft Office suite.
- SAP experience is preferred, but not required
- Skilled communicator to ensure professional and effective interactions
- Ability to solve problems responsibly and efficiently
- Interpersonal skills to support positive environment
Additional Information
All your information will be kept confidential according to EEO guidelines.
