Lead Engineer - Telephony

Why Work for Frontier Airlines?  

At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life.  Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.   

What We Stand For   

Low Fares Done Right is our mission and we strive to bring it to life every day.  Our ‘Done Right’ promise means delivering not only affordable prices, but making travel friendly and easy for our customers.  To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we’re not afraid to try new things.  While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.  

Work Perks   

At Frontier, we like to think we’re creating something very special for our team members.  Work is why we’re here, but the perks are nice too:  

• Flight benefits for you and your family to fly on Frontier Airlines.
• Buddy passes for your friends so they can experience what makes us so great.
• Discounts throughout the travel industry on hotels, car rentals, cruises and vacation packages.
• Discounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendors.
• Enjoy a ‘Dress for your Day’ business casual environment.
• Flexible work schedules that support work/life balance.
• Total Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time and medical/dental/vision insurance that begins the 1^st of the month following your hire date.
• We play our part to make a difference. The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardship.

Who We Are     

Frontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado. With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America. Frontier’s highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline’s many weight-saving initiatives and focus on operational efficiencies, makes Frontier America’s Greenest Airline.* Each Frontier Airlines plane tail features a special animal with a unique name and backstory. Many of the featured species are endangered or threatened, part of the airline’s commitment to underscore and raise awareness for their plight. Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average. The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S. cities. Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc. (NASDAQ: ULCC).     

* Frontier is the most fuel-efficient of all major U.S. carriers when measured by ASMs per fuel gallon consumed. 

What Will You Be Doing?

The Lead Telephony Engineer is responsible for implementing and managing Frontier Airlines IP telephony and related network connections including, but not limited to user access devices, telephony circuits and switches, and automated telephony systems . Duties include planning, design, procurement, and installation oversight of enterprise telephony initiatives including large implementations and telephony upgrades for Frontier Airlines facilities (e.g., stations, offices, training centers, and data centers). The Lead Telephony Engineer demonstrates expert knowledge in the application of telephony technology to accomplish organizational goals and objectives, and is a key player in selecting, developing, and implementing complex telephony systems. This position has significant visibility both within Frontier Airlines and with external vendors and partners. 

Essential Functions

• Design large telephony implementations, redundant architecture, and platform upgrades for on premise and cloud-based telephony system including, but not limited to site surveys, system sizing, and coordination of internal resources and external contractors
• Design and implement VoIP systems to achieve specific business objectives using vendor and open source solutions (e.g., Avaya, Cisco)
• Provide assistance and support to department staff for programming PBX and automated telephony systems in support of Moves, Adds and Changes (MACs)
• Perform vendor management for mission-critical voice services.
• Act as a technical liaison between service providers and Frontier Airlines business units
• Perform complex troubleshooting of issues for telephony equipment and supporting systems in a 24x7x365 environment
• Oversee the integrity of the enterprise telephony environment
• Ensure the control, reliability, and performance of the telephony equipment and systems
• Recommend technologies and products that support the corporate telephony strategy comparing cost, capabilities, TCO, and SLAs
• Act as a mentor and escalation point for Tier2 telephony staff and business department leads for incident and service requests related to telephony systems
• Responsible for ensuring the day-to-day functionality and customer satisfaction of enterprise telephony services
• Experience with VoIP technology including, but not limited to Hosted VoIP, Premise-Based VoIP, SIP Trunking, ATA, CMS, IVR, and hosted and cloud-based PBX
• Voice technology includes, but are not limited to analog/IP telephones, soft phones, and mobile phones, access and transport circuits, PBX, Call Management, VoIP, IVR, ACD, and Contact Center
• Respond to day-to-day trouble tickets related to telephony
• Assist in revision of methods, tools and procedures to collect and process telephony data
• Provide technical direction to management regarding various telephony initiatives
• Experience in working closely with other Frontier Airlines internal departments to address telephony requirements

 Other Functions

• Manage telephony inventory and coordinate upgrades, lifecycle replacement, and decommission of telephony technology and related equipment
• Establish relationships with external vendors and provide management recommendations on support and maintenance options
• Manage and own special projects and/or duties as assigned by telecom management for approved projects

 Qualifications

• Bachelor’s degree or equivalent work experience in computer science, enterprise telephony, or related discipline
• Minimum of fifteen years experience in technical fields supporting telephony services
• Expert knowledge of voice wireless services including, but not limited to VoWIFI, 5G, VoLTE/4G, 3G, and GSM 
• Expert knowledge of on premise telephony equipment including PBX, SIP, cable plant, and voice circuits
• Knowledge and understanding of voice networking including IP addressing, routing, switching, and QoS
• Proficiency in open-source VoIP solutions preferred

 Knowledge, Skills and Abilities

• Ability to master new technologies
• Experience with an incident management tracking systems (e.g. ServiceNow)
• Ability to facilitate a climate of cohesiveness, cooperation and teamwork
• Ability to work autonomously and adapt to new or changing situations
• Ability to schedule activities and set priorities to meet deadlines and achieve business goals
• Basic knowledge of the airline industry helpful
• Excellent communication and interpersonal skills
• Strong project management skills

 Equipment Operated

Standard office equipment, including PCs, copiers, printers, and IP phones 

Work Environment

May include installation of on premise telephony technology including, but not limited to racking, configuration, and power and cable termination 

Physical Effort

Light physical effort required by handling objects up to 20 pounds occasionally and/or up to 10 pounds frequently.

 Supervision Received

Considerable Latitude:  The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals.  Only the final results of work are typically reviewed. 

Positions Supervised

 None  

Salary Range $100,104 - $132,870

Please note: This posting has a closing date of 4/18/2025 midnight MT.

Workplace Policies 

At Frontier Airlines, we wholeheartedly support and have a strong commitment to Equal Employment Opportunity (EEO) and Affirmative Action. Frontier is committed to providing equal employment opportunities for all persons regardless of race, color, religion, gender, gender variance, sexual orientation, age, genetic information, martial status, national origin, citizenship status, disability, military, veteran status, and any other basis protected by federal, state, or local laws. 

Diversity is an essential part of our success. Our company flourishes because of the unique backgrounds, skills and ideas that our team members contribute every day. We salute and actively recruit veterans. Military experience is valuable and transferable to many of the positions essential to the operations of our airline. 

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier. 

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Salary : $100,104 - $132,870