What are the responsibilities and job description for the UMC Dispatcher position at Test New Server?
Texas Department of Health certification as an Emergency Medical Technician is preferred. Participation in a 9-1-1 Answering Point Class, successful completion of the Lubbock EMS Basic Telecommunicator class and the Lubbock EMS Priority Dispatch EMD Class should be completed at the first available opportunity. Experience in the public safety field as a dispatcher or telecommunicator is helpful but not mandatory. Ability to multi-task using multiple telephones, radio systems and computer-aided dispatch equipment is essential.
- Environmental / Working Conditions
- Interaction with Other Departments and Other Relationships
- Job Description
- Required Licensures / Certifications / Registrations
- Physical Capabilities
- Skills and Abilities
Works in a well-lighted, heated and ventilated building. Exposure to blood borne pathogens is of low risk.
Must respond in a helpful and considerate manner to the needs of patients, family members, other health care providers and regional services, public safety and law enforcement personnel, EMS students, volunteers, and fellow employees. Must be willing to work in an environment which encourages positive reinforcement by accepting, or sharing, constructive criticism appropriately.
The primary purpose of the EMS Dispatcher is to maximize the efficiency of the EMS Department and to function as the primary communications link between requesting parties and ground ambulance personnel during critical time periods. Enables personnel and vehicles in the EMS Department to be alerted and dispatched quickly during emergency circumstances. Coordinates the dispatching and notification of appropriate personnel and agencies during requests for ambulance assistance. Coordinates the local and regional communications needs of EMS agencies during mass casualty incidents with the South Plains region. Maintains the transfer of patients from regional outlying areas into the UMC hospital system by telephone coordination between the referring and accepting physicians
Certification by the American Heart Association as a Basic Cardiac Life Support Provider and current Texas Department of Health certification as an Emergency Medical Technician is preferred.
Most duties are performed in a sitting position, but the ability to quickly move throughout the EMS Communications Center to refer to a variety of wall maps is necessary. Will occasionally be required to lift and carry heavy boxes containing EMS records. The EMS Dispatcher must possess and demonstrate the physical and emotional ability to perform effectively during adverse conditions. Acuity of speech, vision, and hearing are essential to the successful completion of most duties.
The dispatcher must possess the ability to maintain sound judgement during telephone interrogation, unit selection, and dispatching during periods of physical and emotional stress to insure the delivery of high standards of patient care. The ability to initiate and complete dispatching and vehicle / crew tracking procedures is essential to the overall safety of the EMS program. Computer literacy and the ability to type at a minimum of 40 words per minute with a high degree of accuracy are extremely helpful for new employees. Knowledge in the use of CAD is required. Practical geographic knowledge of the area is a must, as well as, the ability to be self-motivated. Must prove to be adaptable to the many changes in the health-care and related fields. EMD certification from Priority Dispatch is required.
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