What are the responsibilities and job description for the Customer Service Representative position at Test?
Reports to: Service Manager
Key Relationships: GM, Service Manager, Service Techs, Home Owner, Independent Contractors, Production Manager, and Service Team.
Primary Responsibilities:
- Call/Take phone calls from homeowners and retailers in their respective areas
- Contacts home owner and evaluates cosmetic repairs needed from list they supplied
- Verify correct home owner information, phone numbers, email address, home location physical address
- Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
- Contact retailers regarding and lot or display model re-work
- Assign technician to home owner within their geographic location
- Writes Work Orders for Service Technicians/Contractors
- Writes up parts needed
- Attaches Décor Page for home and any schematics needed to complete repairs at job site
- Arranges best way to get parts to technician;
- Finalize work orders, and determinations for state – close out in system (Deacom)
- Coordinate and prioritize work orders with Service Manager, and service team through meetings
- Review completed work orders for any flaws, or inadequacies on technician’s part.
